Data Entry Customer Service

MARY PRICE-HARDMAN

Tampa, Florida, United States

+1-813-***-**** ************@*****.*** https://www.linkedin.com/in/mary-price11/

DATA ENTRY CLIENT SERVICE CORDINATOR CUSTOMER SERVICE

Success-Driven freelance professional with over two years of experience in remote customer service and data entry. Proficient in client relationship, administrative support, and technical troubleshooting, with strong skills in Microsoft Office and data management. Seeking remote or part-time data entry and customer service roles, with the ability to transition to full-time after training.

AREA OF EXPERTISE

Data Entry & Data Management Customer Support Specialist Remote Work Proficiency

CRM Tools Proficiency & Client Relations Management Typing Speed (50 WPM) Microsoft Office Suite

(Word, Excel, PowerPoint, Outlook) Database Management Time Management & Multitasking

Problem Solving Administrative Support & File Management Data Accuracy & Integrity Record Keeping & Documentation Task Prioritization & Workflow Optimization

SUMMARY OF SKILLS

Data Entry & Data Management

Experienced in handling large volumes of data with high accuracy. Skilled in data input, data verification, and data integrity auditing across multiple CRM systems. Expertise in maintaining data accuracy, managing client information, and updating databases efficiently.

Customer Service & Support

Proven ability to deliver exceptional customer service through phone, email, and live chat. Adept at resolving customer inquiries, addressing issues, and ensuring customer satisfaction metrics are met. Strong background in helpdesk support and escalation management.

Administrative Support & File Management

Skilled in providing comprehensive administrative support, including document preparation, file management, and record-keeping. Ensures data confidentiality and compliance with company policies, while maintaining process documentation and managing client records.

Technical Proficiency

Proficient in Microsoft Office Suite (Word, Excel, Outlook), and CRM tools for data entry and client management. Data entry software, ensuring smooth operations in data-driven environments.

PROFESSIONAL EXPERIENCE

Client Services Coordinator (Data Entry/Customer Support)

Horizon Palm Realty Group, (United States) June 2021 – Present (Remote)

Managed CRM data input for client communications, property listings, and sales processes, ensuring data accuracy and up-to-date records.

Entered and maintained large volumes of property and client data into MLS databases, ensuring timely updates and error-free submissions.

Delivered customer service support by responding to client and realtor inquiries via phone, email, and live chat, providing accurate property information and recommendations.

Key Accomplishments

Improved client satisfaction through timely communication and professional support.

Reduced downtime by proactively addressing field team needs and streamlining scheduling.

Field Construction Scheduling Coordinator

John R. Beach and Associates Aug 2019 – May 2021

Entered and updated scheduling data in Supply Pro, maintaining accurate records for daily construction activities and ensuring on-time project execution.

Acted as the primary point of contact for field teams, providing real-time data updates on construction timelines, resource allocation, and project completion.

Delivered administrative support by compiling daily progress reports, tracking resource usage, and updating management on project data metrics.

Key Accomplishments

Successfully coordinated remote scheduling activities, improving project completion rates by 10%.

Reduced downtime by proactively addressing field team needs and streamlining scheduling.

Property Manager / Transaction Coordinator (On-site)

Weichert Realtors June 2017 – Oct 2018

Managed and entered client and property data into MLS databases, ensuring accurate tracking of listings, agreements, and transaction progress.

Coordinated all aspects of property transactions, maintaining clear records and providing data entry support for client communication and contract management.

Ensured data accuracy by performing regular audits of listing details, contract statuses, and client feedback, resulting in improved customer satisfaction and faster sales closings.

Key Accomplishments

Developed a social media strategy that led to a 30% increase in property visibility and client awareness.

PROFESSIONAL TRAINING

Microsoft Office Specialist Access Computer Training, Lutz March 2019

QuickBooks Certification Access Computer Training, Lutz January 2019

Real Estate Sales Pre-Licensing Nature Coast Real Estate School, Spring Hill January 2019

EDUCATION

Associate degree in Business Administration and Management

Old Dominion University, Norfolk, Virginia

VOLUNTEER EXPERIENCE

Volunteer

Feeding America August 2010 – Present

Assisted in clerical work and distribution of food to support disaster and humanitarian relief.

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