Customer Service Sales Associate
Resume:
KEVINIE
STANLEY
****************@*****.***
Fort Lauderdale, FL 33309
My goal in every job experience is to be able to connect with customers/or guests which helps me thrive in these environments where I have been able to boost sales and strengthen brand loyalty by providing quality service. My commitment to customers and my passion for quality work will boost my qualifications and will help me transition smoothly into any environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
PROFESSIONAL SUMMARY
Nordstrom Rack - Store Associate
Sunrise, FL • 05/2024 - Current
Finish Line Shoe Store - Sales Associate
Coral Springs, FL • 09/2023 - 12/2024
WORK HISTORY
• Greeted customers, helped locate merchandise, and suggested suitable options. Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
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Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
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Increased customer satisfaction by providing efficient and friendly service while handling transactions.
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• Maintained tidy and organized store to comply with cleanliness standards. Conduct price and feature comparisons to facilitate purchasing. Cross-sell products. Ensure racks are fully stocked. Able to put people at ease in tense, difficult, or uncomfortable situation.
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• Enjoy serving others with a smile and warm, caring attitude
• Present a polished, poised, professional appearance Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
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Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
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Provide outstanding customer service, receiving 96% in customer service feedback surveys
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• Helped customers complete purchases, locate items, and join reward programs. Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
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Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
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• Collaborated with team members to meet and exceed monthly sales targets SKILLS
• Team Player
• Cashier Management
• Communication
• Customer Service
• Customer Assistance
• Store Cleanliness Maintenance
• Inventory Control
• Patience and empathy demonstration
• Computer literacy fundamentals
• Returns and Exchanges Handling
• Promotion and discount understanding
• POS Systems
• Friendly and Helpful
• Reliable and Responsible
• Flexible Hours
• Honest and Dependable
• Positive Customer Engagement
• Ability to Lift 40 pounds
JP TARAELLA HIGH SCHOOL
Coral Springs, FL • 07/2024
High School Diploma
GPA: 2.8
EDUCATION
Tommy Hilfiger Company Store - Retail Store Associate Sunrise, Florida • 01/2023 - 03/2024
DAIRY QUEEN GRILL & CHILL - Assistant Manager
Tamarac, Florida • 08/2021 - 04/2023
consistently.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
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Collaborated with team members to achieve sales targets and improve overall store performance.
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• Connect hundreds of customers to quality products daily Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
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• Provided outstanding customer service
Assisted team members, when necessary, in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
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Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
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Received recognition for excellent customer service skills, contributing to a positive reputation for the store.
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• Used POS system to process sales, returns, online orders, and gift card activations.
• Cook food orders and maintain proficiency at every station
• Back up other crew members to keep team workflow at an efficient level Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Perform closing duties including deep cleaning kitchen surfaces, storage, and equipment
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Put up deliveries, stocking shelves and resupplying dining area, kitchen, and counter areas
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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• Help new crew members get up to speed with protocols and restaurant practices AFFILIATIONS
• 4KIDS LifeSkills
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