Nursing Assistant Customer Service
Resume:
Pamela
Blackshire
Summary
Dedicated and results-driven professional with 3 years of extensive
experience in providing exceptional customer service across various industries. Adept at establishing rapport with customers, addressing inquiries, and resolving issues to ensure a positive customer experience. Proven track record of exceeding performance targets and consistently receiving positive feedback. Possesses strong communication and problem-solving skills, coupled with a commitment to delivering high-quality service. 708 college st
Ennis, TX 75119
pamelablackshire02@gmail.c
om
EXPERIENCE
trinity mission, Italy Texas 75119 — nursing assistant August 2017-September 2019
● Assist with activities of daily living, including bathing, dressing, grooming, and toileting.
● Provide support for mobility and help with transfers between beds and chairs.
● Administer medications according to prescribed schedules.
● Monitor and record medication intake, as well as any observed side effects.
● Prepare nutritious meals based on dietary restrictions and preferences.
● Engage in conversation, provide companionship, and offer emotional support.
Bluebonnet nursing home, Ennis Texas 75119— nursing assistant
November 2019, April 2021
● Simultaneously provide care for patients including bathing, feeding, exercise, and dressing
● Coordinate activities for residents including game nights, movies, concerts, exercise classes, and crafts Routinely monitored and recorded patient vitals including blood pressure, temperature, and blood sugar levels
● Carefully transferred patients into beds, wheelchairs, and tables
● Respected patient's privacy and dignity, upholding all hospital policies and HIPAA regulations Adapted to patients during the COVID 19 pandemic, implementing new care procedures
Legend oaks nursing home, Ennis Texas 75119— nursing assistant
November 2019, April 2021
● Emphasize your focus on treating patients and making them feel safe and cared for regardless of what condition they are in
● Exercised extreme attention to detail managing multiple patient records, recording vitals, blood pressure, temperatures and blood sugar levels
● Respected patient's privacy and dignity, upholding all clinic policies and HIPAA regulations
● Creating a welcoming and safe environment upon arrival to clinic
● Communicate effectively with healthcare professionals, family members, and other members of the caregiving team.
● Monitor and report changes in the client's physical or mental health. Brookdale senior living, Waxahachie Texas 75165 —
nursing assistant And med tech
March 2023-January 2024
● Provide basic information to patients on the use and potential side effects of medications.
● Direct patients to the doctor for more in-depth counseling when necessary.
● Ensure compliance with HIPAA regulations in maintaining patient confidentiality.
● Monitor and manage medication inventory, including restocking shelves and placing orders for pharmaceutical supplies.
● Rotate and check expiration dates of medications to ensure product safety.
● Maintain a professional and friendly demeanor when interacting with patients and healthcare providers.
● Measure, package, label, and record medication dosages for patients. Avid central, Waxahachie Texas 75165 — house manager April 2024-present
Assumes full responsibility for on-site management of home activities, including outside agencies contact for continuous resident care.
• Assists residents in exercising their rights as residents in an Adult Care Home.
• Ensures that residents receive the care and services specified in their treatment/care plan and in accordance with the rules set forth by the department of behavioral health services.
Skills
Patient Care, Customer service, Communication skills
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