Social Science Healthcare Administration Program Management

Dr. Terry Flood ( **.**********@*****.***) 254-***-****

Professional Experience

Social Science Program Trainer

Department of Veterans Affairs December 2023 - Present

Spearheaded the development and delivery of training programs for new hires, focusing on crisis intervention, empathetic listening, and communication skills tailored for veterans and their families to improve service responsiveness.

Directed program management efforts by applying social science methodologies to assess and address the unique mental health challenges veterans face, enhancing training content to include trauma-informed care and psychological first aid.

Championed a supportive workplace culture through health and HR insights, advocating for mental health awareness and resilience-building strategies to reduce burnout and turnover.

Conducted continuous needs assessments and established feedback loops to refine training materials based on performance metrics and veteran satisfaction scores, ensuring program relevance and effectiveness.

Applied a systems-thinking approach in training design, aligning program objectives with the VCL’s mission and fostering cross-departmental collaboration for strategic consistency.

Senior Health Program Analyst

CR2i, US Army July 2021 - December 2023

Managed violence prevention research initiatives, including survey design and data management, ensuring the data-informed development of impactful program strategies.

Created and implemented performance measurement metrics, providing strategic guidance and technical training on program standards and practices.

Facilitated stakeholder engagement by translating complex technical information for diverse audiences, promoting understanding and commitment across the organization.

Demonstrated program management expertise in statistical analysis, confidentiality, regulatory compliance, and policy development to ensure effective program execution and adherence to standards.

Compensation and Pension Program Manager

Department of Veterans Affairs January 2017 - July 2021

Led programmatic initiatives in policy development, budget management, and employee relations, advising on disciplinary techniques and employee relations strategies to enhance workplace effectiveness.

Developed and evaluated policies for long-term impact, coordinating training programs and strategic communication plans to promote informed decision-making.

Served in union leadership as AFGE Union President, advocating for employees in grievance actions, organizing training sessions, and negotiating labor agreements to secure beneficial outcomes.

Recognized with multiple performance awards for effective program management in employee and labor relations, underscoring a commitment to collaboration and policy-driven solutions.

Senior Program & Management Analyst, Strategic Initiatives and Learning

US Army February 2002 - July 2017

Directed program management initiatives in human recruiting and targeting, blending program management with policy analysis to drive key recruitment and targeting strategies within the US Army.

Led the implementation of data management systems, utilizing Agile and Lean Six Sigma methodologies to optimize processes, enhance efficiency, and ensure alignment with strategic goals.

Conducted comprehensive operational studies and policy development initiatives, creating effective recruitment frameworks and ensuring regulatory compliance.

Delivered data-driven insights and program evaluations to senior leadership, facilitating informed decision-making and stakeholder engagement that contributed to program success.

Education

Doctorate in Healthcare Administration (DHA) Virginia University of Lynchburg

Master of Science in Human Resources Management Walden University

Master of Science in Industrial-Organizational Psychology Walden University

Master of Science in Criminal Justice with a Focus on Public Policy Walden University

Master’s Degree in Leadership South University

Master’s Degree in Organizational Leadership South University

Bachelor’s Degree in Healthcare Management South University

Key Skills and Competencies

Operations Research & Data Analytics: Expertise in statistical techniques, program evaluation, and data-driven analysis.

Strategic Planning & Policy Development: Proven ability to lead policy initiatives, develop standards, and align strategies with organizational goals.

Training & Communication: Developed programs that support employee well-being and fostered a collaborative environment for effective crisis intervention.

Regulatory Compliance & Confidentiality: Skilled in maintaining compliance with healthcare standards and ethical guidelines, ensuring robust confidentiality practices.

Human Capital Management: Proficient in creating supportive work cultures, retention strategies, and high-stress role training for enhanced employee engagement.

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