Customer Service Product Marketing
Resume:
Guillermo Crosby
Hemet, CA *****
*********@*******.***
Highly motivated professional with over 4 years of sales and 7 years of customer service. Proven track record of connecting with customers and being consistent. On a daily basis delivering results that exceed expectations.
Work Experience
Lead Generation Specialist
Apricot Solar-San Diego, CA
November 2022 to Present
Created and also present presentation for solar. Generate the best option to lower utility bill for the customers.
Clean Energy Ambassador
Sunrun-San Diego, CA
November 2020 to Present
· Lead sales generator within SunRun contracted store locations throughout San Diego and Riverside counties (Home Depot and Costco) through face-to-face marketing strategies
· Increased company sales by 15%, by providing information on solar energy to potential SunRun customers and discusses the environmental and financial benefits, including store promotions, of solar energy to support in generating high number of sales
· As a leader, trains SunRun new hires on face-to-face product marketing strategies and brand awareness, such as persuasive pitches, and personalizing prospective customer’s experience based on customer interest, memberships, and/or needs.
· Support marketing initiatives for the launch of membership promotions through communication with contracted store teams and designed in store displays of marketing materials Lead Generator
Current Home-Hemet, CA
March 2024 to August 2024
Created leads inside of the store, and generate much as possible. Server
Wesley Palms Retirement Community-San Diego, CA
September 2018 to November 2020
· Developed methods to improve customer service for guests, which included personalizing meals, placing importance on guest comfort and providing attentive and formal service
· Worked closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently and discusses ingredients used to identify potential allergens to some diners.
· Demonstrated strong communication skills with guests and team to improve efficiency of restaurant and guest experiences
Kimpton Boutique Hotels / Room Service Server and Banquet Setup HOTEL PALOMAR-San Diego, CA
April 2015 to October 2017
· Ensured that guests received outstanding customer service and fulfilled any special requests they had.
· Provided service and ensured the privacy of VIP guests at the hotel.
· Demonstrated expertise in food and wine.
· Assisted in the preparation and arrangement of banquet halls and rooms for scheduled events.
· Followed the instructions provided by the Banquet Captain, Lead Server, or Banquet Manager.
Assistant Manager
Toys ‘R’ Us-San Diego, CA
January 2011 to April 2015
· Maximized personal and store sales volume by following coaching and sales lead of the store manager and reviewing sales reports.
· Provided world-class customer service by building quality relationships with customers. Followed up on all requests in a timely manner and utilized decision-making and problem-solving skills for service recovery.
· Served as a coach and role model to the store teams by providing constructive feedback and training in areas of customer service and product marketing strategies Education
Online course in It Specialist
Nexgent - San Jose, CA
April 2018 to October 2019
Network Engineering
Cuyahoga Community College District/ Associate's - Cleveland, OH January 2011 to January 2011
Skills
• your organization and expand my abilities as opportunities arise.
• brand recognition among specific audiences. I place a strong emphasis on
• individual. I am searching for a role where I can utilize my expertise to benefit
• Computer Applications
• Food Handler
• superior in-person marketing methods and tailoring the sales process to each
• dependability and delivering superior customer service by utilizing the most
• Demonstrates a solid history of creating effective marketing plans that increase
• Microsoft word, Micros., Aloha
• POS
• Serving Experience
• Restaurant Experience
• Upselling
• Busser
• Guest Services
Contact this candidate