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Customer Service Product Marketing

Location:
San Jacinto, CA
Salary:
90,000
Posted:
November 14, 2024

Contact this candidate

Resume:

Guillermo Crosby

Hemet, CA *****

*********@*******.***

+1-951-***-****

Highly motivated professional with over 4 years of sales and 7 years of customer service. Proven track record of connecting with customers and being consistent. On a daily basis delivering results that exceed expectations.

Work Experience

Lead Generation Specialist

Apricot Solar-San Diego, CA

November 2022 to Present

Created and also present presentation for solar. Generate the best option to lower utility bill for the customers.

Clean Energy Ambassador

Sunrun-San Diego, CA

November 2020 to Present

· Lead sales generator within SunRun contracted store locations throughout San Diego and Riverside counties (Home Depot and Costco) through face-to-face marketing strategies

· Increased company sales by 15%, by providing information on solar energy to potential SunRun customers and discusses the environmental and financial benefits, including store promotions, of solar energy to support in generating high number of sales

· As a leader, trains SunRun new hires on face-to-face product marketing strategies and brand awareness, such as persuasive pitches, and personalizing prospective customer’s experience based on customer interest, memberships, and/or needs.

· Support marketing initiatives for the launch of membership promotions through communication with contracted store teams and designed in store displays of marketing materials Lead Generator

Current Home-Hemet, CA

March 2024 to August 2024

Created leads inside of the store, and generate much as possible. Server

Wesley Palms Retirement Community-San Diego, CA

September 2018 to November 2020

· Developed methods to improve customer service for guests, which included personalizing meals, placing importance on guest comfort and providing attentive and formal service

· Worked closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently and discusses ingredients used to identify potential allergens to some diners.

· Demonstrated strong communication skills with guests and team to improve efficiency of restaurant and guest experiences

Kimpton Boutique Hotels / Room Service Server and Banquet Setup HOTEL PALOMAR-San Diego, CA

April 2015 to October 2017

· Ensured that guests received outstanding customer service and fulfilled any special requests they had.

· Provided service and ensured the privacy of VIP guests at the hotel.

· Demonstrated expertise in food and wine.

· Assisted in the preparation and arrangement of banquet halls and rooms for scheduled events.

· Followed the instructions provided by the Banquet Captain, Lead Server, or Banquet Manager.

Assistant Manager

Toys ‘R’ Us-San Diego, CA

January 2011 to April 2015

· Maximized personal and store sales volume by following coaching and sales lead of the store manager and reviewing sales reports.

· Provided world-class customer service by building quality relationships with customers. Followed up on all requests in a timely manner and utilized decision-making and problem-solving skills for service recovery.

· Served as a coach and role model to the store teams by providing constructive feedback and training in areas of customer service and product marketing strategies Education

Online course in It Specialist

Nexgent - San Jose, CA

April 2018 to October 2019

Network Engineering

Cuyahoga Community College District/ Associate's - Cleveland, OH January 2011 to January 2011

Skills

• your organization and expand my abilities as opportunities arise.

• brand recognition among specific audiences. I place a strong emphasis on

• individual. I am searching for a role where I can utilize my expertise to benefit

• Computer Applications

• Food Handler

• superior in-person marketing methods and tailoring the sales process to each

• dependability and delivering superior customer service by utilizing the most

• Demonstrates a solid history of creating effective marketing plans that increase

• Microsoft word, Micros., Aloha

• POS

• Serving Experience

• Restaurant Experience

• Upselling

• Busser

• Guest Services



Contact this candidate