Customer Service Assistant Teacher

MICHELLE

HARRIS

Administrative Expert

PROFESSIONAL PROFILE

Skilled teacher, advisor, and administrative

representative. Highly experienced in strategic

planning, office management, and clerical duties.

CONTACT DETAILS

Phone: 773-***-****

**********@*****.***

2446 W. Marquette Rd. Chicago IL. 60629

QUALIFICATIONS

Over a decade of service preparing well-researched and accurate documents, managing busy calendars,

and efficiently handling daily office tasks.

SKILLS AND ABILITIES

Amazing communication and interpersonal skills

Skilled in Microsoft Word, Excel, PowerPoint and

Outlook

Excellent organizational and multi-tasking skills

Great writing skills

Expert customer service skills

WORK EXPERIENCE

Assistant Teacher

Instruct children in activities designed to promote physical, social and emotional growth, and in the practices of personal cleanliness and self-care. Observe children in order to detect signs of illnesses, emotional changes and evaluate progress.

Discuss student progress and behavior with parents. Provide individual and group learning activities with art, crafts, dance and music. Train in Teaching Strategies Gold and meets Head Start requirements. Train new employees and evaluated performance to determine additional training needs.

Conduct annual mental and physical needs assessments to determine individual educational plans and other services.

YMCA (Nov. 2015 - Aug. 2020)

Residential Advisor

Monitor male and female students in a residential setting. Identifies students with adjustment problems, may refer to counseling. Perform dorm administrative functions.

Ensures accountability of students with bed checks and minor sheets. Transport/ chaperone students to off-center recreational and cultural activities. Maintain incident log and reports all unusual and critical incidents. Teacher Assistant

Eastside Child Care Center (Mar. 2013 - Feb.. 2015) Substitute Teacher

Childcare Careers (Oct. 2012 - Mar.2013)

Teacher

Vireva Nursery School (Apr. 2010 - July.2011)

Joliet Job Corps Center (May 2015 - Nov. 2015)

PREVIOUS EDUCATION

Olive Harvey College

Deans List 2002-2003

Associates in Applied Science - Child Development, Class of 2003

Registration Clerk

Near North Health (Aug. 2020 - April 2023)

Efficiently schedule appointments for patients using both phone and in-person inquiries, ensuring smooth workflow and minimizing wait times. Verify insurance coverage for patients, meticulously confirming details to facilitate accurate billing and minimize discrepancies.

Process payments accurately and promptly, utilizing electronic systems and maintaining meticulous records for financial transactions. Manage inventory and order supplies to ensure seamless clinic operations, balancing cost-effectiveness with timely procurement. Serve as the first point of contact for incoming calls, providing courteous and knowledgeable assistance to address patient inquiries and concerns. Proficiently navigate and utilize iCare and MyChart systems to access patient information, update records, and facilitate communication between healthcare providers and patients.

Maintain accurate and up-to-date shot records, ensuring compliance with regulatory requirements and facilitating efficient patient care. ACHIEVEMENTS

Implemented a streamlined appointment

scheduling system, reducing wait times by 15%

and enhancing patient satisfaction.

Developed a comprehensive inventory

management system, leading to a 20% reduction

in supply waste and associated costs.

Received consistent positive feedback from

patients for providing exceptional customer

service and resolving inquiries effectively.

Contact this candidate