Project Management Customer Service

TAYLOR CHAVIS-BANKS

** ******** **** ***. **********, NC 27407 336-***-****

*********@*****.***

Court Administrator with 11 years of experience specializing in local courts within the Judicial Branch. I excel in implementing effective project management and program oversight while serving as the liaison for court operations, addressing issues and requests. My experience includes coordinating with stakeholders and demonstrating strong organizational and problem-solving skills. EXPERIENCE

JANUARY 2022 – CURRENT

COURT ADMINISTRATOR III, SUPERIOR COURT JUDGES OFFICE

• Facilitate change and make recommendations for improved proficiency and effectiveness of our court system.

• Plan and direct programs.

• Conduct research and strategic planning.

• Serve as a judiciary liaison with community members and stakeholders to identify needed programs and services.

• Responsible for facilities management, personnel management, fiscal management, and technology management.

• Oversee jury management and support the Jury Commission.

• Coordinate foreign language and deaf interpreting services for the court, as well as court reporting and recording coverage.

• Supervise multiple offices, including directing, planning, and performance management. APRIL 2021 – DECEMBER 2021

DISTRICT COURT JUDICIAL ASSISTANT, DISTRICT COURT JUDGES OFFICE

• Compose and prepare various materials that include reports, correspondence, and legal documents.

• Case management and administered the calendar system.

• Provide executive support in the general management and everyday operations of the chambers.

• Provides secretarial support, scheduling, customer service, and receptionist duties.

• Ensures the accuracy of court records and documents. AUGUST 2013 – APRIL 2021

DEPUTY CLERK OF SUPERIOR COURT, CLERK OF SUPERIOR COURT

• Prepared correspondence, reports, and legal documents for courtroom functions

• Examined legal documents and ensured adherence to laws and court procedures.

• Wrote error-free and professional correspondence on behalf of the court system.

• Provide onsite training.

• Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Tracked exhibits admitted during court hearings and updated documentation. 2

• Answered face-to-face and telephone requests for information about warrants, citations, and other court documents or procedures.

• Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys

AUGUST 2012 – OCTOBER 2013

SHIFT LEADER, PAPA JOHN

• Supervised a team of drivers and pizza makers in the preparation and delivery of pizzas and other menu items.

• Provided excellent customer service and resolved complaints from customers accordingly.

• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.

• Conducted weekly inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current.

• Trained and supervised team members to maximize performance and meet daily objectives.

• Assessed employees' strengths and delegated tasks based on expertise and knowledge, to increase workflow

EDUCATION

DECEMBER 2021

MASTER OF ARTS, REGENT UNIVERSITY

Organizational Leadership Concentration Human Resource Management GPA: 3.7

JUNE 2016

MASTER OF SCIENCE, WALDEN UNIVERSITY

Information Technology Concentration Information Systems Management GPA: 3.79

MAY 2014

BACHELOR OF ARTS, NORTH CAROLINA A&T STATE UNIVERSITY Political Science

GPA: 3.29

Honors: Cum Laude

PROFESSIONAL CERTIFICATES

C-Certificate

IT-Technical Support & Services Help Desk (2019)

Forsyth Technical Community College

SKILLS

• Project Management

• Program Development

• Policy Research

• Technology Innovation

• Microsoft Office

• Conflict Resolution

• Administrative Support

• Strategic Planning

• Budget Management and Fiscal Planning

• Team and Organization Leadership

3

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