Administration / Operations / HR -/Management

MEG SMITH

Waynesville, NC 908-***-**** ********@*****.*** linkedin.com/in/megsmith3/

ADMINISTRATION / SOFTWARE / PROCUREMENT

Experienced and highly trained professional poised to oversee and coordinate dynamic daily office operations and consistently provide top-quality support to executive leaders and clients. Experience in software and technical industries, with focus on systems analysis, support, and upgrades. Solutions-driven, flexible performer with ability to assess organizational “big picture” and concurrently fulfill multiple roles to ensure streamlined, cohesive deliverables. Adept at implementing process and procedure improvements that increase productivity and efficiency while maintaining quality and minimizing costs. Proficient at managing vendors and handling purchasing. Accounting knowledge includes QuickBooks Desktop & Online experience, Investment / Fund Partnership, AP/AR, and review of financial procedures. Strong interpersonal and communication skills include customer communications, delivery presentation, and networking.

CORE COMPETENCIES

Problem Resolution Internal Communications Procedure Development Team Support Research & Analysis Project & Program Management Presentation Delivery Helpdesk & Software Support Budget Monitoring Digital Marketing Database Management Staff Training Report Generation Contract Administration Customer Service Website & Social Media Management Scheduled Maintenance PROFESSIONAL EXPERIENCE

TD Tek Info Ongoing c. 2013

Business Consultant (Freelance)

Streamline operations by analyzing business processes, identifying opportunities for improvement, and implementing software-based solutions. Promote company and brand awareness by implementing/managing website and social media tools, including content development/management. Key Accomplishments:

• Reduced delivery time and project costs by completely overhauling project sourcing, budgeting, and documentation.

• Increased staff productivity and reporting by implementing key software and accounting procedures.

• Business sectors: Design, Construction, IT/Software, Education, Law, Legal Marketing, Eldercare, Fine Arts/Jewelry, Non- Profit Cashiers United Methodist Church – Cashiers, NC 2020 – 2021 Church Administrator

Complete administrative activities in support of clergy, staff, volunteer leadership, committees, preschool and physical plant. Oversee donation/gift administration. Responsible for accounting, human resources and vendor management, budget process, financial reporting and special projects. Key Accomplishments:

• Streamlined administrative procedures and processes

• Planned and coordinated, with vendors, updates and replacements to campus alarm service; telephone service, equipment & wiring; audio/visual workstation & server IT systems wireless and wired internet service. Law Business Media, LLC (formerly The Metropolitan Corporate Counsel, Inc.) – NJ, VA, CT 2014– 2017 Director of IT & Operations (2014 – 2017)

Facilitated company acquisition with new owners and founders by overseeing software/hardware implementation, team/employee training, and serving as local office coordinator. Led digital, online seminar, and print marketing processes by directly managing production, fulfillment, analytics, and reporting. Supported legacy and new company websites by organizing content and maintenance/support processes (e.g., configuration changes and repairs). Provided editorial coordination as needed.

Key Accomplishments:

• Increased marketing and subscription initial personalized reach by spearheading conversion/management of email marketing software and comprehensive fulfillment management data/software.

• Optimized client contact and satisfaction by developing/implementing analytics reports for social media and website activity as related to editorial content and marketing assets. Meg Smith - continued Page 2

Law Business Media, LLC (formerly The Metropolitan Corporate Counsel, Inc.) – NJ, VA, CT 2003 – 2017 Consultant (2003 – 2014)

Provided firsthand software training to both remote and in-house staff. Facilitated streamlined operations by driving database development. Improved fulfillment services for print production by creating and overseeing a comprehensive database and reporting system.

Cranford Public Schools, District Technology Office – Cranford, NJ 2012 – 2013 Technology Consultant

Aided students and administration by providing software support, hardware setup/configuration, and process analysis for electronic data/reporting. Implemented comprehensive data updates and reviewed content. Delivered technical support to Superintendent, business office, and administrative staff. Key Accomplishments:

• Upgraded district emergency contact system by completing a system-wide parent/child emergency contact database update throughout all schools/classrooms; followed-up with families as needed.

• Improved curriculum e-texts library and learning management systems via comprehensive review of Board- approved curriculum lists.

Round Table Wealth Management, LLC – Westfield, NJ/Westport, CT/New York, NY 2008 – 2012 Assistant Treasurer/Fund Accountant

Directed office accounting & fund operations by managing treasury and investment partnership accounting, and office technology for wealth management firm with approx. $1B AUM. Led administration across four private funds and coordinated Firm reporting, partner distributions, and benefit plan administration. Provided network, desktop, mobile, and phone system technical support and contracted / managed IT vendors, backup, and server maintenance professionals.

Key Accomplishments:

• Created tax reporting, fund accounting, and documentation procedures for new private funds; increased productivity business-wide by implementing financial research, server, email, and reporting software. ADDITIONAL EXPERIENCE

General Manager – James R. Guerra, P.A., Architects, Elizabeth, NJ Software Implementation/ Consultant – Insight Distribution Systems/Coaxis Inc., Hunt Valley, MD System Support/Solution Development Specialist – MacGregor Group Oy, Turku, Finland Systems Administrator/Service & Spares Invoice Coordinator – MacGregor, Cranford & Pine Brook, NJ Account Executive/Showroom Coordinator – Giltspur/ExpoSystems, Clifton, NJ Purchasing and Contract Administrator – MacGregor USA, Cranford, NJ

• Administered twenty-one ship conversion/construction projects (order value $77M) in six shipyards.

• Saved $1M by consolidating subcontract orders and reducing import costs by 15%.

• Reviewed and approved all subcontract charges; aggregate value: $36.4M. EDUCATION

Coursework – Technology Coursework – Corporate Communications Coursework – Management & Computer Science Seton Hall University - South Orange, NJ Kean University - Union, NJ Fairleigh Dickinson University - Madison, NJ Ohio Wesleyan University - Delaware, OH BA – Community Studies, Minor in Economics & Management CERTIFICATION

Essentials Series Online - Fundamentals of Digital Analytics, Digital Analytics Association Entree Business Program for College Graduates Certificate, Katherine Gibbs School - Montclair, NJ

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