Administrative Assistant Support
Resume:
Mary Hyson
Administrative Assistant * / *, Office Assistant II, Medical Assistant, Medical Administrative Assistant, Executive Administrative Support Assistant
*** ******** ****** *******, ** 14201
****.*****@******.**.*** or **********@*****.***
Dynamic Professional with 5+ years of Administrative Assistant/Administrative Support Assistant/ Customer Service as well as 3+ years of Medical Assistant/Medical Administrative Assistant background is seeking a position as an Administrative Assistant or an Administrative Support Assistant to apply the skills I achieved through education and work.
•Keyboarding 50+ wpm
•Ability to multi-task in a fast-paced environment
•Strong problem solving and negotiation skills
•Great verbal and written communication skills
•Knowledge of Medical Office Systems/ EMR/ MOSS/ Medent, Allscripts and CGM
•Proficient in Microsoft office 2007, 2010, Excel, Outlook, Power Point, document processing and Transcription
•Knowledge of Medical Terminology, ICD9/CPT coding, third Party Billing, A/R, A/P, collections and skip tracing using Accurint
Work Experience
NYS Department of Health Office of Ageing and Long-Term Care Office Assistant I-Keyboarding
June 2022 to Current
•Phones, Customer Service
•Maintain files in Homecare Data base
•Perform Data Entry
•Run basic office equipment Faxes, Scanner, Phones
•Inventory
•Schedule meetings using Outlook
•Principal Support to Program Nursing Director and Survey Staff
Principal Administrative Support to the Investigative Staff and Western Region Program Director
NYS Department of Health
April 2018 to June 2022
OPMC Department
Duties include:
Lead to a crew of as many as 4 individuals from NYS Department of Health, NYS Department of Transportation, Peace Officers along with State Troopers (for safety purposes only) in the collection of forms from flights at the Gates of the Buffalo International Airport for contact tracing of COVID19. The forms are used by data entry specialist to follow-up with individuals that may have come into contact with the disease through other individuals. Also, I work Monday thru Friday with the Department of Health OPMC as follows:
•Principal administrative support to the investigative staff and Western Region Program Director of the Office of Professional Medical Conduct (OPMC), providing a high level of administrative support.
•Proficient in the use of iTrak, an OPMC case management application, designed to assist investigators, involving day-to-day activities of an investigation.
•Familiar with and adherence to Office of Professional Medical Conduct Investigation policies and procedures.
•Identify, gather, analyze and disseminate documentation and physical evidence in accordance with OPMC legal authority.
•Analyze and prepare investigative material for review by Expert Physicians
•Ability to interpret and apply health care standards through researching various databases.
•Facilitate OPMC investigative interview processes.
•Prepare statistical monthly and quarterly regional reports for Western Region Program Director reflecting high priority cases of misconduct, as well as operation planning for the Western Region.
•Manage the OPMC Office Policy and Procedure Manual for the Western Region
•Respond to and manage general telephone inquiries from the public, law enforcement agencies, physicians, attorneys and facilities.
CCA- City Carrier Assistant
UNITED STATES POSTAL SERVICE (USPS - Full Time) - Buffalo, NY
July 2021 to November 2021
Processing and delivery of residential mail and parcels
Personal Care Assistant
Liberty Homecare
October 2017 to March 2019
Assist with ADL'S, housekeeping, errands, medical appointments
Medical Receptionist
Medical People
March 2017 to July 2017
In/out patient
Collect copays, check insurances and referrals for primary care and specialties Filing of medical records
Medical Assistant/ receptionist Urban Family Practice
May 2015 to February 2017
Intake/ Outtake, Billing/ copays, medical records
Front desk, processing patients, insurance authorizations
Vitals, Labs, EKG, Spirometry
Intake/ Out
Billing/ copays, medical records
Customer Service/ Call Center
Aerotek
October 2014 to March 2015
•Inbound/ outbound
•Technical support
•Trouble shooting Online Bill Pay
Capital Management/ M & T Bank
CSR Online Specialist
•Customer Service/ Call Center
•Inbound
•Technical support
•Trouble shooting Online Web Banking Ad Sales Assistant Randstad Staffing
September 2012 to March 2013
•Customer Service
•Create orders using VIEW 32 and sending to TIM for submission
•Assisted Account Executives with filling the Commercials spots on TWC Networks using TIM, Media Connect and Eclipse Systems to input the traffic, check if commercial spots have been received, pull reports for clients and staff as needed.
•Problem Solved using the phone and Microsoft Outlook with AE's, LSM and other staff. Customer Service
Installs Inc
October 2011 to March 2012
•Created customer accounts, scheduled appointments for Home Theater and PC agents to go to client's homes, and complete installations of merchandise and/or PC setup and repairs.
•In an call center setting for the Geek squad and Best Buy across US
•Used several different Data bases such as BREEZE, Field Management System, and Order management Systems to locate the proper HT or PC technicians in different regions to complete the job and communicated any problems if they occurred with field staff and supervisors.
•Navigated through Google Earth to locate Geographical areas that could receive services and those areas that could not.
•Problem Solving Data entry
Temp Agency
November 2007 to April 2008 answered multi-line phone system,
•Assisted in preparing health care packages for new and current employees
•Processed and arranged employee files from date of hire to current.
•Filled prescriptions and sent out information for people who wanted to quit smoking
•Inserted information into shipping program for proper delivery and answered phones. Lincoln Archives and The Sausage Maker
Temp Agency
February 2001 to January 2005
Administrative assistant
•Order entry into shipping and receiving program
•Spreadsheets using excel and Microsoft word
Customer Service Representative
Telespectrum
September 2003 to March 2004
•Activated Phones
•Troubleshoot and diagnose devices for repairs
•Setup customer accounts and plans in a call center setting for Sprint
•Problem Solving
Office Manager
J.E. Wooley Real
October 2001 to May 2002
•Create all necessary correspondence for the CEO to litigate meetings with clients and their Lawyers for the purchase of different properties.
•Answered Phones, Filing, Scanning, Data Entry
•Screened tenants and rented out apartments to qualified individuals
•Collected rent and processed all none-payer's evictions and removals
•Managed maintenance crew, processed hours and dispersed payroll to employees
Contact this candidate