Customer Service Patient Care
Resume:
MARIJEAN RENIGEN
Framingham, MA *****
****************@*****.***
Highly motivated, enthusiastic, and results-oriented professional with extensive experience in providing high-quality customer service, nursing, and administrative assistance in fast-paced healthcare environments. Aims for a challenging customer service, administration, employee relations, or related role where strong skills in customer service and problem resolution skills can be utilized. Possesses excellent knowledge and understanding of providing high-quality executive support and managing key projects. Vibrant communicator with the ability to develop long-term relationships with customers. Name Page 2
Work Experience
Licensed Nursing Assistant (LNA)
Rockingham County-Brentwood, NH
October 2023 to Present
• Provided direct patient care, including bathing, dressing, and feeding, to ensure comfort and well-being of patients
• Assisted with transferring and positioning patients to prevent bedsores and maintain proper body alignment
• Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis to detect any changes or abnormalities
• Collaborated with healthcare team members to develop and implement individualized care plans for patients based on their specific needs
• Responded promptly to call lights and requests from patients for assistance or information
• Maintained cleanliness and organization of patient rooms, ensuring a safe environment at all times
• Assisted in monitoring fluid intake/output levels of patients as directed by healthcare professionals
• Demonstrated effective communication skills when interacting with diverse populations including patients, families, and healthcare professionals
• Assisted in the implementation of fall prevention strategies to ensure patient safety at all times
• Supported patients with activities of daily living (ADLs) including grooming, toileting, and ambulation Licensed Nursing Assistant (LNA)
Banner Health-Surprise, AZ
October 2016 to December 2020
Assisted patients in daily living and necessary tasks such as maintaining basic hygiene needs, nutritional intake, and an optimum level of mobility. Delivered on-time and apt supplies and support to medical staff and patients regarding unit-specific procedures in the direct administration of a licensed professional. Successfully organized time toileting program.
· Skillfully collected and transported patient specimens and objective data to the laboratory including vital signs and input/output measurements in line with unit policy and standards of care.
· Successfully maintained open lines of communication with members of the medical staff and clients.
· Actively evaluated and reported patient's health status and responses to treatment by identifying abnormalities.
· Ensured continuous and high-quality provision of care by monitoring the status of patients with caregivers.
· Acquired hands-on proficiency over multiple equipment and procedures such as blood draws, foley catheter removal, EKG monitoring, and specimen collection.
• Assisted in the collection of specimens for laboratory testing as per physician orders
• Maintained strict confidentiality regarding patient information in accordance with HIPAA regulations
• Collaborated with nurses to monitor changes in patient condition and promptly reported any concerns or abnormalities
• Assisted in the implementation of fall prevention strategies to ensure patient safety at all times
• Assisted in monitoring fluid intake/output levels of patients as directed by healthcare professionals
• Followed infection control protocols diligently to prevent the spread of infections within the healthcare setting
• Collaborated with interdisciplinary teams during rounds to discuss patient progress, concerns, or changes in condition
• Performed basic nursing procedures such as wound cleaning, catheter care, and specimen collection under supervision
Medication Technician/ Memory Care and Assisted Living CARLTON PLAZA OF DAVIS-Davis, CA
January 2014 to December 2016
Coordinated end-to-end hiring, training, and development of staff with a focus on providing quality patient care. Arranged schedules as well as requested PTO and call-offs every month. Led collaborative efforts to monitor and maintain staff and residents’ health and safety in line with healthcare guidelines.
· Managed zero refills, and STAT orders by liaising between pharmacies, doctors, and insurance companies.
· Achieved a significant improvement in patient recovery and care procedures by monitoring treatment plans, managing medication, and observing interaction and side effects of medication.
· Proactively maintained accurate documentation on EMR and chart; this led to accurate reporting and analyzing any significant changes in residents’ condition and general treatment.
· Collaborated with physicians, hospice nurses, and families to implement residents’ medication and care plan changes.
· Provided excellent customer service and direct patient care by promptly responding to incoming phone calls from families, doctors, and private parties involved.
· Served as an in-charge of overall medication refill, OTC, narcotics, and treatments supervision while providing a clean and hygienic medical room.
· Monitored daily medication and verified the accuracy and count of inventory by signing relevant documents.
• Administered medications to patients according to prescribed dosage and schedule
• Monitored patients for any adverse reactions or side effects from medication
• Maintained accurate records of medication administration and patient responses
• Collaborated with healthcare team to ensure proper medication management and adherence to treatment plans
• Assisted in the ordering, storage, and inventory control of medications and supplies
• Provided education to patients on proper medication use, potential side effects, and precautions
• Followed all safety protocols and infection control measures when handling medications
• Responded promptly to patient requests for medication refills or changes in prescription orders
• Assisted nurses with various tasks including taking vital signs, collecting specimens, and assisting with procedures
• Collaborated with pharmacists to resolve any discrepancies or issues related to medication orders or prescriptions
• Participated in interdisciplinary meetings to discuss patient progress, concerns, and adjustments in treatment plans
• Demonstrated proficiency in using electronic health record systems for documentation purposes
• Closely monitored high-risk patients requiring specialized drug therapies
• Collaborated with physicians to ensure accurate medication orders and resolve any discrepancies
• Assisted in the management of medication-related side effects and adverse reactions Med Tech/ CNA (Memory Care Unit)
SEQUOIAS SAN FRANCISCO-San Francisco, CA
January 2011 to December 2014
Provided proper patient care with empathy from administrating medication and treatments to bathing and feeding patients on a day-to-day basis. Maintained and streamlined medical records under the direct supervision of an RN. Ensured and validated patients’ identity prior to receiving medication as well as drug name, dosage, and time of administration on specified forms. Organized emergency response procedures such as reporting relevant personnel during unforeseen situations. CNA (Aide Case Management)
WESTSIDE MENTAL HEALTH-San Francisco, CA
January 2008 to December 2013
Delivered attendant care in the home to patients such as monitoring daily progress, taking vitals, and aiding with personal hygiene. Prepared nutritious meals in line with prescribed clinical guidelines. Regularly administered medication and escorted clients to medical appointments for smooth recovery. Supported and counseled patients on physical and mental issues throughout the care. Reported client’s condition and daily progress to the Supervisor of the day.
• Provided direct care and support to individuals with behavioral health disorders, ensuring their safety and well-being
• Monitored and documented client behaviors, progress, and responses to interventions on a regular basis
• Collaborated with interdisciplinary teams to develop comprehensive treatment goals for clients based on assessments and observations
• Supported clients in daily living activities such as personal hygiene routines, meal planning/preparation, medication reminders, etc
• Educated clients about mental health conditions/disorders and provided resources for self-help strategies or community support services
• Closely monitored client vital signs (blood pressure, heart rate) during medical emergencies or episodes of distress until professional help arrived
• Aided in the implementation of behavior modification programs designed to reduce harmful behaviors while reinforcing positive ones
• Served as a role model for appropriate behavior through consistent adherence to ethical standards and professional boundaries
• Liaised between clients' families/loved ones and healthcare providers regarding treatment progress updates or concerns
• Participated in team meetings/case conferences to discuss client progress/outcomes and make recommendations for adjustments if needed
• Provided crisis intervention support over the phone by offering guidance, empathy, and resource information to individuals in distress
• Attended ongoing training sessions/workshops to stay updated on best practices in behavioral health care delivery
CNA at Maitri Aide Hospice
January 2004 to December 2008
Education
Associate's degree in CPA
CITY COLLEGE OF SAN FRANCISCO - San Francisco, CA
January 2016 to December 2018
High School Diploma
MISSION HIGH SCHOOL - San Francisco, CA
August 1994 to June 1998
Skills
• Task Prioritization Team Collaboration
• Reporting & Documentation Relationship Building
• QuickBooks
• Customer Care & Retention
• Training & Development
• Check-In & Out
• Decision Making
• Communication Technical Proficiencies Epic Medical Record
• Extensive Travel Arrangement Project Management
• Conflict Resolution
• Microsoft Office Suite
• 10 Key
• Interpersonal Skills
• Booking & Scheduling
• Catheter Care
• Vital Signs
• Memory Care
• Medication Administration
• Hospice Care
• Hospital Experience
• Patient Care
• EMR Systems
• Nursing
Certifications and Licenses
CPR Certification
CNA
Certified Medication Aide
Certified Medication Technician
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