Account Manager Business Management

Sylvia Hill New York, NY

Cell: 646-***-****

**************@*****.***

SUMMARY OF QUALIFICATIONS:

• Highly self-motivated, ambitious, extremely adaptable, and flexible in all positions assigned.

• Highly organized with ability to juggle multiple deadlines in a fast-paced environment.

• Strong communication skills with subordinates, superiors, professionals, and customers.

• Highly organized and able to adapt to any environment.

• Knowledge in all Microsoft Applications including, MS Office, and Outlook.

• Knowledge in using Trail Works, LexPi, Salesforce

• Type 65/WPM.

EDUCATION/ACHIEVEMENTS:

Ashford University Brooklyn, NY Major: Business Management PROFESSIONAL EXPERIENCE:

Russo & Gould, LLP New York, NYC June 2024- Present Drafting pleadings, and organizing case files. Managed the discovery process, including the collection, review, and organization of evidence and documentation. Coordinated with clients, witnesses, and experts to gather information and prepare for depositions and trial. Developed and maintained a comprehensive database of case materials, ensuring easy access and retrieval of information. Drafted and filed motions, briefs, and other legal documents in compliance with court rules and deadlines. Communicated effectively with opposing counsel, court personnel, and clients to facilitate case progress. Provided support during trial by preparing exhibits, maintaining trial binders, and assisting attorneys with trial strategy.

Max Recovery Group, LLC New Jersey, NY August 2022 - May 2024 Account Manager - Handle accounts by reviewing account records, producing legal documents, and monitoring the resolution of accounts. Process files independently, while utilizing the other team members and management for advice on best practices and issue resolution. Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing. Collaborate with risk advisors to determine and meet client goals. Communicate and educate clients on policies as needed. Evaluate and process client requests to ensure appropriate coverage is met. Advanced computer skills, including CRM tools, data analytics and Google Apps management, including the use of spreadsheets for sales data analysis. Maximize revenue growth by achieving & exceeding sales quotas. Follow up with the clients, courts, and other parties when necessary. Yakov Mushiyev & Associates Rosedale, NY September 2019 – June 2022 Personal Injury Paralegal - Drafting legal documents including, but not limited to E-Filing on Web Civil Supreme. Schedule all depositions and calendar matters. Assist in handling heavy volume phone calls daily. Draft and File all Summons and Complaints, RJIs, Note of Issues, Motions to Restore, responses to discovery and combined demands. Draft professional letters and prepare all mail correspondence. Draft and formulate arbitration packets. Assist in Trial preparations. Meet with clients to update them on the progress of their case. Conduct pre-claim investigation, legal research, and initial case assessments. Aid attorneys with interrogatories and other discovery requests. Liaise between trial teams and internal/ external third parties.

Stratix Corp. Peachtree Corners, GA November 2018 – September 2019 Administrative Assistant - Organized and maintained company calendar and franchise. Ensure fulfillment of the training and development plans for all divisions. Provided administrative support to Management. Transcribed reports correspondence from dictation and handwritten notes. Coordinate meetings including preparing and distributing agendas. New York Police Department New York, NY October 2016 – November 2018 Communications Technician (911 Operator) - Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired. Translate information to the appropriate codes. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes. Perform emergency medical dispatch and crisis intervention services. Ask vital questions and provide pre-arrival instructions for emergency medical calls. Monitor and operate a radio console and computer equipment. Receive and respond to a variety

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