Case Manager Life Insurance
Resume:
CH
Cassandra Herman
Professional Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Simplicity Group Holdings - Case Manager
Monticello, MN
12/2022 - Current
• Ensure all requirements are met on new applications before submitting to the insurance carrier
• Order medical exams and records when needed
• Review and follow up with agents and carriers on all requirements
• Process all life insurance cases within Salesforce
• Provide professional correspondence via email and phone
• Work efficiently to meet all service level agreements
• Understand carrier workflows and maneuver carrier websites
• Work closely with team members to meet common goals and assist when able
Herman Enterprises LLC - Office Manager
Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
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Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
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Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
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Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
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Attended continuing education courses and workshops to gain additional insurance industry knowledge.
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****************@*****.***
Milaca, MN 56353
Skills
● Insurance industry knowledge
● Underwriting knowledge
● Public speaking
● Networking abilities
● Teamwork and collaboration
● Attention to detail
● Computer literacy
● Time management
● HIPAA Compliance
Education
05/2022
Auguste Escoffier School of Culinary
Arts
Boulder, CO
Associate of Applied Science: Food And
Beverage Management
05/2020
Auguste Escoffier School of Culinary
Arts
Boulder, CO
Associate of Arts: Culinary Arts
Honoree of [Escoffier Legion Of Honor
4X's]
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Dean's List [Spring and Fall Terms
2021-2022]
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● 3.9 GPA
● Dean's List [Spring term2020]
Foreston, MN
10/2015 - 12/2022
Valleyfair Amusement Park - Food and Beverage Supervisor Shakopee, MN
05/2022 - 10/2022
Streamlined office operations by implementing efficient filing systems and organizational strategies.
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Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
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Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
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Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
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Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
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Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
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Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
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Provided comprehensive training to new team members, fostering a collaborative work environment focused on guest satisfaction.
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Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
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Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
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Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
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Conducted routine inspections of equipment for cleanliness and maintenance needs; reported any necessary repairs immediately to management.
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Adhered strictly to all applicable health codes and regulations pertaining to food handling practices within the establishment.
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Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
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Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
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Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
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Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
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Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
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● Trained new staff members on company policies and procedures. Honoree of [Escoffier Legion of Honor
4X's]
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● 3.7 GPA
Rough Cuts Bar And Grill - Kitchen Prep Cook
Milaca, MN
01/2021 - 05/2022
● Monitored food temperature, discarding items not stored correctly.
● Cleaned and maintained work areas, equipment and utensils.
● Followed food safety practices and sanitation guidelines.
● Trained new staff on food preparation and safety procedures. Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
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Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
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Streamlined dish assembly with proper portioning and presentation, contributing to consistent quality.
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Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
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Collaborated with chefs to develop menu items, incorporating seasonal ingredients for optimal freshness.
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Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
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Ensured timely completion of prep tasks, enabling smooth service during peak hours.
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