Social Media Talent Acquisition
Resume:
Diploma:
South Bay Lutheran High School
**************@*****.***
Hemet, USA 92543
Skills
• Employee Relations
• Background Checks
• Candidate Sourcing
• Investigative Reporting
• Resume Screening
• Social Media Recruiting
• Client management
• Interviewing techniques
• Policy Development
• Talent management
• Talent Acquisition
• Pre-Employment Screening
• Project Management
• Outbound Calling
• Resume scanning
• Recruitment
Human Resource Management
Systems
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• Candidate Screening
• Recruiting Software Experience
• Training and Onboarding
• Applicant Tracking Systems
• Healthcare terminology
• Healthcare regulatory standards
• Managed Care Member Oversight
Education
• National Honor Society
• ASB President
• Varsity Volleyball Captain
Excellence is not a skill, it's an
attitude!
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Results-oriented professional with a track record of surpassing project goals in Healthcare, Transportation, and Recruiting industries. Known for consistently delivering high-quality results. Experienced communicator adept at working with personnel, agencies, hiring managers, and candidates. Proficient in conducting thorough investigations and maintaining quality standards. Skilled relationship builder dedicated to fostering industry partnerships and sustaining a reliable candidate pipeline.
National Express LLC - Field Recruiter
Lisle, USA
03/2023 - Current
Robert Half International - Sourcing Specialist
Cleveland, USA
03/2022 - 11/2022
Christin R. Cross
Summary
Experience
• Managed high-volume recruitment for eight accounts in the West Region. Executed full-cycle recruitment through platforms such as CRM, Calendly, Taleo and Indeed.
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Delivered exceptional results by overseeing and growing a portfolio of 8 accounts, leading to a 1.9% increase over the course of 6 months.
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Achieved promotion from Screening Coordinator to Field Recruiter within five months of commencing employment.
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Conducted strategic client meetings to assess staffing requirements and maintained communication through email.
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• Performed job interviews via the video conferencing platform Microsoft Teams.
• Ensured client satisfaction with final resume products.
• Achieved effective communication with clients and candidates. Handled the management of the candidate tracker to ensure accurate internal reporting.
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Implemented diverse communication strategies including phone calls, emails, and texts to market available positions.
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• Organized interview and orientation logistics for 8 managed accounts.
• Oversaw successful completion of background verifications through HireRight.
• Generated offer letters.
Executed full cycle recruitment strategies through Salesforce and Indeed platforms
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Engaged in client consultations to analyze and determine optimal staffing solutions
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Leveraged the features of Microsoft Teams to conduct digital interviews successfully.
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Stamps.com - Fraud Analyst
El Segundo, USA
02/2020 - 09/2021
LogistiCare Solutions, LLC - Quality Assurance Representative/Job Coach Garden Grove, USA
07/2015 - 11/2018
• Achieved notable results in resume construction and review
• Streamlined the scheduling process for interviews
• Established trust and rapport with potential employees and employers
• Maintained and updated a robust internal candidate tracker via Microsoft Excel
• Executed multi-channel campaigns to promote job postings Performed in-depth account investigations to identify and resolve user security issues
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Closely monitored and reported on fraudulent activities, ensuring the security of protected data
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• Ensured accurate and compliant verification of security hold accounts Determined fraudulent activities after conducting comprehensive system analysis.
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• Conducted comprehensive fraud alert operations
• Maintained a secure work environment by verifying the IP hold status Protected company's financial interests by closing suspicious accounts and mitigating potential fraud
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• Efficiently managed and resolved high-level customer account disputes
• Issued refunds promptly upon request and updated users' payment details
• Routed inbound calls to the respective departments
• Secured precision in the process of interaction and data collection
• Optimized account resolution for improved efficiency
• Efficiently managed payment collection for outstanding accounts Optimized customer experience through effective handling of inbound calls with successful transfers.
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• Implemented cost-saving measures to improve purchase process
• Quickly advanced to Job Coach role just 3 months after joining the department. Engaged in various oversight activities internally and externally, including inter-rater reliability reviews and focused audits. Provided recommendations for potential improvements.
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Ensured adherence to CMS, DHCS, DMHC,MRMIB and NCQA standards while identifying issues in administrative complaints as well as resolving complex provider appeals and State Fair Hearings.
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Responsible for ensuring the integrity of the A&G database by accurately and promptly assigning cases. Collaborates with Quality Assurance Supervisor to address any issues that arise in the database, including complaint resolution.
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Analyzed the results of the recorded data for suggesting constructive recommendations to enhance safety and customer satisfaction.
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Utilized investigative reporting techniques to enhance service quality and improve overall member safety
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• Maximized customer satisfaction to boost business revenue
• Streamlined client issue resolution procedures
• Conducted interviews for the expansion of departmental workforce LogistiCare Solutions, LLC - Transportation Provider Help Desk Specialist Garden Grove, USA
01/2015 - 07/2015
Designed and implemented efficient onboarding practices in adherence with company policies.
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• Implemented and maintained efficient departmental processes.
• Executed multiple data input duties
Implemented measures to guarantee driver compliance with non-emergency medical transportation standards based on investigative reporting.
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• Ensured proper categorization of expenditures on expense reports
• Demonstrated expertise in smoothly operating multi-line phone systems
• Managed and mitigated escalated transportation provider concerns
• Maintained accuracy while managing reports in a fast-paced call center Managed the scheduling of non-emergency medical transportation to ensure timely and accurate service
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Accomplishments
Exceeded project staffing goal by 1.9% in 6 months of joining National Express LLC.
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Promoted to Job Coach within 3 months of joining the Quality Assurance Department at LogistiCare Solutions.
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