Customer Service Assistant Director

Dionna Capers

*************@*****.*** 646-***-**** Tucker, GA

SUMMARY Seeking a Corporate Director role, offering 5 years of leadership experience in talent development and operational strategy. Excelled as Assistant Director at Phoenix Brand Management Group, driving employee growth and managing payroll. Proven expertise in consulting, enhancing customer service operations, and implementing growth strategies at DC Consulting Firm Inc.

WORK EXPERIENCE DC Consulting Firm Inc. Hybrid

Consultant Sep 2023 - Present

• Evaluate customer service operations and provide recommendations for systemic improvements to enhance efficiency.

• Develop training materials and procedural tools to foster operational growth and employee skill enhancement.

• Implement strategic approaches that improve customer relations and contribute to increased profitability.

Fox Network Atlanta, GA

Associate Producer Nov 2023 - Apr 2024

• Assisted with production tasks such as research, budget management, and location scouting.

• Participated in creative brainstorming sessions to contribute to the development of show concepts.

• Worked collaboratively with the stage team to address and resolve production requirements.

Phoenix Brand Management Group Dunwoody, GA

Assistant Director Jan 2019 - Sep 2023

• Evaluated employee performance, identified training requirements, and formulated development strategies.

• Mentored high-potential staff, facilitating their progression and promotion within the organization.

• Administered payroll operations, ensuring accurate and timely processing. EDUCATION Mercy College

Bachelor of Science, Film & Television Production

Dobbs Ferry, NY

May 2018

CERTIFICATIONS

SKILLS Customer Service Experience • Collaboration • Cross-Functional Communication • Operational Efficiency • Nimble • Dedicated • Public Speaker • Pragmatic Leader

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