Administrative Management/Public Service Support/Customer Service

Tawana Miskdeen

Hillside, IL ***** 708-***-**** **********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Confidential Data Protection

Customer Satisfaction

Government Forms

Process Improvement Initiatives

Administrative Management

Efficient and Detail-Oriented

Courtroom Procedures

Data Entry

Cash Register Operation

Scheduling and Coordinating

Focus and Follow-Through

Work History

Clerk IV/Cashier II/Financial Clerk/Domestic Relations Court Clerk, 11/2007 to 03/2024

Clerk Of the Circuit Court of Cook County – Rolling Meadows/Maywood, IL

Ensure court case file documents have been correctly initiated, filed and fees have been paid before court proceedings

Review/enter court orders following court hearings and process accordingly

Call cases clearly, administer oaths, accept filings manually and electronically, responds to litigant and attorney inquiries through email

Prepare civil, domestic and law case folders for court.

Examine legal documents submitted to the court to ensure that they adhere to the law or court procedures.

Schedule civil, domestic and law motions and enter them in the electronic document system.

Handle civil, domestic, and law department cashier responsibilities; by processing cases including: small claims, divorce, order of protection, parentage, and evictions. Also, prepare deposits and count and balance money.

Handle payments from the public for traffic and criminal fines/court fees.

Process defendant detainer and cash bonds to pay fines costs and other court ordered assessments.

Prepare copies and certify as necessary or requested.

Date stamp incoming documents to be filed.

Process incoming and outgoing mail.

Schedule traffic and criminal motion dates as needed.

Provide information to the public by answering questions and request.

Maintain composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Maintained court dockets and updated disposition of cases after court hearings and trials.

Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.

Assist customers with electronic filing through the Odyssey e-file portal.

Accept/Reject electronic filed court documents.

Business Specialist (Contractor), 11/2006 to 05/2007

Amyx Inc. – Battle Creek, MI

As a Business Specialist, provided program support for the Reutilization Modernization Program (RMP).

Performed research, investigated and analyzed requirements for final submission for the Systems Integrator (SI).

Routinely analyzed the effectiveness of selected components of the RMP Program, identified deficiencies and/or weaknesses and recommended corrective action.

Frequently used Microsoft Word, Excel, Outlook and Power Point to tack project milestones, collect, extract, analyze and present data to prepare reports, and develop presentations for briefings.

Provided weekly oral and written status reports on activities accomplished during the reporting period; outlined activities planned for the upcoming period, and discussed any unresolved problems/issues that had been encountered.

Participated in meetings and tracked action items to closure.

Provided high-level administrative support; by conducting research, preparing statistical reports, handling information request, and performing clerical functions such as preparing meeting minutes, arranging conference rooms and calls, and scheduling meetings and appointments; organize and maintain documents and electronic files; and distribute information by using the telephone, mail services, email and internet.

Program Management Support Specialist (Contractor), 07/2004 to 11/2006

Horizon Industries Limited – Battle Creek, MI

Performed administrative services in support of business system requirements; maintaining a database of systems change request; controlling, tracking, cost, scope, and testing/implementation schedules; preparing meeting minutes, organizing meetings and workshops; and providing assistance to the program management staff regarding investigation of issues and resolution of conflict in support of information technology initiative and projects.

Provided program support for the Information Technology (IT) Requirements Manager of the Defense Reutilization and Marketing Service (DRMS). Acted as the internal control support person for the IT initiatives/projects, monitoring project cost, and schedule.

Researched, investigated and analyzed new business and management practices for the requirements manager.

Routinely worked independently or as a team member. Prepared reports on the progression of DRMS system initiatives/projects and provided management status reports. Identified and tracked all tasks related to the implementation of system changes/requirements.

Routinely used Microsoft Word, Excel, PowerPoint, Outlook and Access database.

Participated in meetings and traced action items to closure.

Gathered and analyzed functional requirements and coordinated between the systems office, program management office, functional personnel, business support office and the Defense Logistics Agency (DLA).

Met with Subject Matter Exerts (SME/s) to determine existing system changes or if the solution required Commercial-Off-The-Shelf software.

Utilized email for communication purposes, internet to research information

Economic Development Technician, 10/2003 to 07/2004

Berrien County Administrative – St. Joseph, MI

Acted as a liaison for existing and start-up businesses, municipalities and area economic development agencies.

Made retention calls on existing businesses, mainly manufacturers, to offer county government support and assistance.

Administered federal, state and local financial incentive programs including Berrien County's Revolving Loan Fund, Industrial Facilities Tax Exemption, Community Development Block Grant (CDBG) and Economic Development Administration (EDA) grants.

Maintained a county wide Internet database of industrial and commercial properties with connections to the State of Michigan and utility partners. Researched and compiled demographics, including community profiles. Worked with and supported tourism activities within the area. Created and maintained Effective partnerships with businesses and communities.

Provided administrative duties, including processing of purchase orders, requisitions, preparing expense reports and kept customer personal information confidential.

Utilized email for communication purposes, internet to research information. Utilized Microsoft Outlook tools, MS Word, Power Point and Excel.

Customer Service Representative, 04/1999 to 10/2003

Art Van Furniture – Kalamazoo, MI

Answered constant flow of customer calls with minimal wait times.

Utilized the cash register to complete customer transactions, handled customer refunds, exchanges and assisting customers with their shopping needs.

Resolved customer complaints.

Counted and Balanced money, prepared deposits.

Ensured deliveries and shipments were properly processed, confirmed availability of items to be shipped by checking inventory records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided help to the sales team, ensuring all sales and services objectives were met.

Assisted training new customer service representatives, and associates.

Performed market research surveys on customer needs and requirements, which generated repeat business through the success client follow up.

Receptionist, 01/1998 to 02/1999

Faculty Office; Kalamazoo Valley Community College – Kalamazoo, MI

Provided clerical support to company employees by copying, faxing and filing documents.

Sorted, received and distributed mail correspondence between departments and personnel.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Utilized Microsoft Outlook tools, MS Word and Excel.

Education

Bachelors: Business Administration, 04/2003

Western Michigan University - Kalamazoo, MI

Associate of Arts: Computer Information Systems, 04/2001

Kalamazoo Valley Community College - Kalamazoo, MI

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