Project Management Program Manager

Douglas Wilds

Technology Manager

Jacksonville, FL *********@*****.*** 904-***-****

Professional Summary

A results-driven IT leader with over 20 years of experience in managing large-scale technology programs, systems development, and strategic IT initiatives. Demonstrated expertise in project and program management, data analytics, and IT governance, with a proven track record of aligning technology solutions to business objectives. Adept at building and leading cross-functional teams to drive complex projects, ensuring they are delivered on time and within budget. Excels in dynamic, high-pressure environments while maintaining a focus on innovation and process improvement.

Core Competencies

Program and Project Management

IT Strategy and Governance

Data and Analytics Solutions

Cross-Functional Team Leadership

Budget and Resource Management

Technology Integration

Process Improvement and Automation

Client Relationship Management

Professional Experience

EverBank, Jacksonville, FL

Lead IT Program Manager (September 2019 – Present)

Led multiple large IT projects simultaneously, overseeing all phases including planning, execution, and risk management.

Developed and maintained project documentation, ensuring clear communication through meetings and status reports.

Managed cross-team collaboration, coordinating resources and budgets to meet strategic goals and objectives.

Merrill Lynch (Matlen Silver), Jacksonville, FL

Program Manager (August 2018 – September 2019)

Directed comprehensive program management activities, ensuring successful project delivery across multiple technology teams.

Implemented effective communication strategies, maintaining transparency with stakeholders and senior management.

Oversaw project plans, risk mitigation strategies, and adherence to budgets to meet organizational objectives.

Acosta, Jacksonville, FL

Product Manager – Data and Analytics (June 2015 – August 2018)

Spearheaded the development and launch of data-driven products, enhancing business growth and efficiency.

Collaborated with business leaders to align product strategies and ensure market needs were met with measurable results.

Leveraged data insights for strategic decision-making and guided IT transformations aligned with overall business goals.

Senior Business Relationship Manager - Strategic Partner (March 2014 – June 2015)

Acted as the primary IT liaison for business units, developing and executing technology roadmaps to align with business strategies.

Provided leadership in prioritizing IT needs and managing demand across business units.

Facilitated communication of major IT projects and initiatives, ensuring alignment with business objectives and stakeholder expectations.

IT Strategy and Business Alignment Lead (June 2013 – March 2014)

Directed the creation of multi-year technology plans and supported the development of strategic information services initiatives.

Guided IT teams and business stakeholders on technology innovations that added value to business operations.

Ensured effective governance processes were established and maintained to manage IT demand and resource allocation.

Bank of America, Jacksonville, FL

Vice President, Strategy / Implementation PMO (March 2013 – June 2015)

Managed strategic initiatives, building relationships with key stakeholders to align IT projects with business objectives.

Facilitated cross-functional discussions and led the resolution of issues impacting project delivery.

Ensured projects adhered to processes and standards, optimizing resource allocation across multiple departments.

Global Infonet, Jacksonville, FL

Technology and Innovation Manager (2012 – 2013)

Delivered solutions tailored to client needs, focusing on IT strategy, service management, and enterprise architecture.

Provided expertise in emerging technologies and IT performance improvement strategies for senior executives.

Earlier Career Highlights

First Coast Service Options, Jacksonville, FL

Project Management / Business System Analyst Lead (2011 – 2012)

Led the management of IT-related projects, including project planning, schedule management, and issue resolution.

Developed project charters, schedules, and status reports, ensuring alignment with business goals and client requirements.

Built strong client relationships to gather business and technical requirements, providing tailored solutions that improved process efficiency.

Delivered executive presentations on project progress, ensuring stakeholder alignment and timely project delivery.

CITICARDS, Jacksonville, FL

Release Manager / Trouble Report Manager (2008 – 2011)

Managed software releases, coordinating issue resolution across IT, Client Services, Compliance, and Marketing teams.

Oversaw release planning and execution, ensuring applications were deployed on time and within budget while maintaining high quality standards.

Led Go-Live activities, including deployment plan execution and troubleshooting, ensuring seamless system integrations.

Implemented improvements in release processes to enhance efficiency and minimize deployment risks.

ALLTEL Wireless, Jacksonville, FL

Project Manager / Senior Business Analyst / Developer (2000 – 2008)

Managed full project lifecycle for IT system development and software implementation projects, ensuring they met business requirements and strategic objectives.

Analyzed and improved business processes, leveraging technology solutions to optimize efficiency and reduce operational costs.

Led the evaluation, selection, and implementation of business intelligence tools, providing robust reporting solutions for management.

Coordinated acquisition conversions and database migrations, ensuring data integrity and system performance.

Developed and tested custom interfaces between PeopleSoft and Learning Management Systems using PL/SQL, automating business processes and enhancing functionality.

Intellimark, Jacksonville, FL

QA Analyst (1999 – 2000)

Conducted quality assurance testing for software applications, ensuring compliance with business and technical requirements.

Developed test cases, identified software defects, and worked closely with development teams to resolve issues.

Provided support during the testing and implementation phases, ensuring successful application releases.

ALLTEL, Jacksonville, FL

Software Engineer (1998 – 1999)

Developed and maintained software solutions to support business operations, ensuring code met technical and functional specifications.

Collaborated with cross-functional teams to gather requirements and deliver technology solutions that met business needs.

AccuStaff Inc, Jacksonville, FL

Information Systems Manager (1994 – 1998)

Managed IT operations, overseeing system administration, network management, and software development projects.

Directed a team of IT professionals, ensuring the delivery of high-quality technical support and service to internal clients.

Implemented new IT systems and infrastructure enhancements, improving overall system performance and supporting business growth.

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