Customer Service Inventory Management

Amber Garza

Dallas, TX *****

**************@*****.***

+1-214-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Stock Manager/Sales Associate

260 Sample Sale-Dallas, TX

June 2024 to November 2024

• Led a team of XX employees, providing guidance and support to ensure efficient operations

• Developed and implemented strategies to improve productivity and streamline processes

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Managed daily operations, including scheduling, inventory management, and customer service

• Developed and implemented comprehensive training programs for new hires, resulting in a XX% reduction in onboarding time

• Led a team of XX trainers to deliver engaging and interactive training sessions to employees at all levels

• Collaborated with subject matter experts to create customized training materials tailored to specific job roles and departments

• Received, unpacked, and organized incoming merchandise shipments to ensure accurate inventory management

• Maintained a clean and organized stockroom, making it easy to locate items and reducing retrieval time by XX%

• Collaborated with sales associates to replenish merchandise on the sales floor in a timely manner

• Worked closely with the store manager to analyze sales trends and adjust stock levels accordingly

• Contributed ideas for visual merchandising displays that enhanced product visibility and increased sales

• Collaborated with team members during peak seasons or promotional events to ensure adequate staffing levels

• Suggested process improvements that reduced stocking time by XX% without compromising accuracy

• Assisted in conducting physical inventories at scheduled intervals for accurate record-keeping purposes

• Achieved an average of XX units per hour while restocking shelves during high-demand periods

• Demonstrated exceptional attention to detail when verifying shipment quantities against purchase orders

• Trained new stock associates on proper inventory management procedures and safety protocols

• Collaborated with the sales team to identify slow-moving items and implement strategies for clearance sale

• Maintained accurate records of damaged or defective merchandise, ensuring timely returns or exchanges

Janitorial Worker

Reli Commercial Cleaning-Tyler, TX

October 2023 to April 2024

• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting

• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies

• Managed waste disposal by emptying trash bins and recycling containers in a timely manner

• Responded promptly to requests for spill cleanup or other emergencies to prevent accidents or hazards

• Collaborated with team members to coordinate cleaning schedules and ensure efficient use of resources

• Followed established safety protocols while handling chemicals and operating machinery to minimize risks

• Trained XX new employees on proper janitorial techniques resulting in improved performance levels

• Demonstrated strong attention to detail by consistently achieving spotless cleaning results Order Picker

Central Garden & Pet – Central Specialty Pet-Dallas, TX July 2022 to September 2023

• Efficiently picked and packed customer orders according to order specifications

• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation

• Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents

• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process

• Trained new employees on order picking procedures, safety guidelines, and operating equipment safely Picker/Packer

KP Staffing/ Amplex Wearhouse-Arlington, TX

July 2023 to August 2023

• Efficiently packed materials according to specific instructions and quality standards

• Maintained accurate inventory records by carefully documenting incoming and outgoing materials

• Inspected materials for defects or damages before packing, ensuring only high-quality products are shipped out

• Organized work area by keeping it clean, neat, and free from hazards for optimal efficiency

• Communicated effectively with supervisors regarding any issues or concerns related to material packing processes

• Trained new employees on proper material packing techniques, ensuring consistency in quality standards across the team

• Implemented a labeling system that improved inventory tracking accuracy by XX%

• Reduced packaging errors by implementing a double-checking system which resulted in a XX% decrease in customer complaints

Team Lead

Amazon Warehouse/ABM Industries-Dallas, TX

May 2022 to August 2023

• Led a team of XX employees, providing guidance and support to ensure successful completion of projects

• Implemented effective communication strategies to foster collaboration and improve team productivity

• Monitored team performance and provided regular feedback to drive continuous improvement

• Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints

• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities

• Provided mentorship opportunities for junior members of the team in order develop their skills Education

High school or equivalent

Ged Program - Natchitoches, LA

February 2014 to May 2014

Skills

• Cleaning (10+ years)

• Customer Service

• Housekeeping (10+ years)

• Hospitality

• Cash Register

• Picker Packer

• Picking Packing

• Shipping

• General Labor

• Shipping Receiving

• Picking

• Custodial experience (10+ years)

• Kitchen Experience

• Food Preparation

• Order Picking

• Commercial Cleaning (10+ years)

• Load & Unload

• Pallet Jack (7 years)

• Inventory Control (7 years)

• Heavy Lifting (9 years)

• Warehouse Associate (7 years)

• Load & unload

• Customer service

• Cash register

• Supervising experience

• Hospitality

• Organizational skills

• Order picker

• Picking & packing

• Cash handling

• Custodial experience

• Cleaning

• Warehouse experience

• Heavy lifting

• Grocery store

• Janitorial experience

• Commercial cleaning

• English

• RF Scanner

• Freight Experience

• Materials Handling

Certifications and Licenses

Lead/Supervisor

April 2021 to Present

1. Making rounds

2. Completing paperwork

3. Trainer

4. Completing inventory

Contact this candidate