Security Guard Customer Service
Resume:
Kathy R Callahan
************@*****.***
EXPERIENCE:
DECEMBER 2023 – CURRENT
UNARMED SECURITY GUARD, KR CONTRACTING INC
NORFOLK, VA
Secured personnel and premises by inspecting the building and property.
Rove the inside and outside perimeter of the building to ensure no damages.
Rove is preformed every 2 hours, to ensure window shades or closed, safes and
Doors are locked and checked.
Monitor employees badge for entrance to the building and no piggybacks.
Report all incidents to the Shift Supervisors and logged them into the computer.
If an event occurs, log in the information in logbook and report all information
To Mrs. Heather Rosario, JFCNF COR.
Perform door checks and safe checks to ensure that it’s locked, signed and dated
On Form 77.
Perform spot inspections and RAM inspections, obtain the individuals NATO badge.
Verify the picture on the badge match the person who presented the badge.
RAMS are for all personnel and permanent staff. Not all badges have picture IDs.
If uncertain of the badge authentication, stop the check and immediately notify
HQSO/A, and request assistance.
Perform the CARE system when emergencies occur.
Issue out temporary badges to Foreign National employees; badges are lost.
Issue out temporary badges to visitors of the Foreign National, for JFCNF visits.
Escort janitorial cleaners throughout the classified rooms. Secure doors afterwards.
APRIL 2023 – DECEMBER 2023
CUSTOMER SERVICE REPRESENTATIVE, 1ST COAST CARGO
NORFOLK, VA
Copy and file manifests for 1st Coast Cargo driver’s deliveries. Assign Purchase Order numbers on the WayBill to Single Carrier Invoices. Assign Purchase Order numbers to the Final Destination Invoices.
Collect all ATAC invoices and manifest paperwork from the ATAC office. Alert and POD them using the work place database.
Make copies of all paperwork and file in filing cabinets, by the last two numbers of the Manifest numbers.
Set up appointments for pickup and deliveries to the Naval Ships on base. Set up appointments for pickup and deliveries in Virginia, North Carolina and also out of state companies.
Alert and POD driver’s copies of Manifests.
AUGUST 2022 –APRIL 2023
SECURITY OFFICER, TOP GUARD SECURITY
NORFOK, VA
Secured personnel and premises by inspecting building and property.
Inspected parking lot to verify expired parking permits/decals.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activities.
Monitored buildings and property entrances and exits to detect intrusions and protect assets.
Provided friendly and professional assistance to employees, visitors and customers.
Patrolled crowds during events to preserve order and promote security. Monitored premises and recorded activity in daily duty logs. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
MAY 2022 – AUGUST 2022
FRONT DESK ASSISTANT, NORFOLK STATE UNIVERSITY. NORFOLK, VA
Answered telephones and greeted visitors to assist, answer questions. Responded to inquiries and room requests made online, by phone and email. Inspected rooms for damages for move in and check outs. Record them into college housing database.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Welcomed patrons to front desk and engage in friendly conversations while conducting check-in and check-out process.
Performed standard procedures for students locked out of their rooms.
MAY 2022-JULY 2022
CUSTOMER SUPPORT WARRANTY ADMINSTRATIVE ASSISTANT, BAUER COMPRSSORS. NORFOLK, VA
Demonstrated excellent communication skills in resolving products and complaints.
Used fast tracking information to rely important issues to the client.
Asked probing questions to determine service needs..
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Improved customer service wait times to mitigate complaints.
JANUARY 2022 – MAY 2022
FRONT DESK ASSISTANT INTERN, NORFOLK STATE UNIVERSITY. NORFOLK, VA. Answered telephones and greeted visitors to assist, answer questions. Responded to inquiries and room requests made online, by phone and email.
Inspect rooms for damages from move-in and check-outs. Record them in to college housing database.
Greet incoming guests warmly, issued room keys and shared information on policies and Amenities.
Welcomed patrons to front desk and engage in friendly conversations while conducting check-in and check-out process.
Performed standard procedures for students locked out of their rooms.
MAY 2012- DECEMBER 2021
SUPPLY TECHNICIAN GS-2005-07, FLEET LOGISTICS CENTER, NORFOLK NAVAL BASE. NORFOLK, VA. 23511.
Manage supply activities to include support of inventory control, storage, distribution, cataloging, supply identification systems, property utilization, HAZMAT and other related activities.
● Process all requests for local purchases, including those for items listed within standard supply classes.
● Coordinate information with program managers and units to assist with formulating budgets.
● Coordinate payments to GSA, prime vendor, and local vendors by Government Purchase Card.
● Complete purchase card transactions in accordance with milestones set by the APC.
● Reconcile purchase requests for fuel, validate bulk fuel reports, process monthly Voyager credit card reports, issue new Voyager credit cards to unit and process transactions for turn in of expired or damaged Voyager credit cards.
● Attaches receipt with full description, ensuring all back-up documentation is complete.
● Process monthly reports regarding commodity management, including transaction error reports, manager's review file, performance standard reports, overage reports, and other related supply discrepancy reports.
● Complete purchase reconciliation within policy guidelines.
● Forward statement to Authorizing Official upon reconciliation in the NAVFAC program.
● Reconciliation electronically in NAVFAC-MID Atlantic program will be completed and statements forwarded to designated AO.
● Manage supply transactions based on dollar limitations.
● Responds to customer and contractor inquiries in a timely manner.
● Display a courteous, respectful manner and communicates helpful,
responsive and accurate information to customer requests.
● Requires assisting customers and contractors with purchase card inquiries.
● Provides satisfactory customer service at all times in compliance with Command goals.
● Prepares and reviews all documents prior to submitting to AO.
JUNE 2008 – MAY 2012
SUPPLY TECHNICIAN, GS-2005-06, HUMAN RESOURCES SERVICE CENTER EAST, NNSY BLDG 17, PORTSMOUTH, VA 23709.
Reconcile Citibank Statement on daily basis.
Examine accounts to resolve difficult reconciliations requiring adjustments and corrective enteries, to make sure payments are correct.
Reallocate to correct line of accounting.
Correct enteries that are incorrectly charged by vendors.
Perform emergency orders as need arises. Order from DOD EMALL, FEDMALL, GSA.
Research catalogs and online vendors, for ordering needed supplies, toner, paper, furniture and/or equipment.
Compiled data on purchase log and designated spreadsheets.
Sole purchase card holder for 3 different buildings, HRSC East, Bldg.17, HRSC, Bldg. 491 and Robin Hood Road location.
MAY 2002 – JUNE 2008
SUPPLY TECHNICIAN, GS-2005-05, NORFOLK NAVAL SHIPYARD, PORTSMOUTH, VA 23709.
Worked with NPM Chapter 2B18. Deficiency Letters for NAVICP Screening. Answered and replied to NAVICP with corresponding actions to the letters. Worked with NPM Chapter 2B17, Excess Material Screening.
Custodian of the Reject Cage material and Reports and meetings.
Responsible for storage, disposal, shipment, and/or reissue of rejected material. Worked with General Supply Specialists to ship out Radiac(s), to proper locations. Custodian of Inventory for Rejected, Excess Material and Shelf Life expiration material. Disposal of Hazmat material, according to the NPM Chapters and MSDS sheets. Updated spreadsheets and logs on a daily basis.
JANUARY 1998 – MAY 2002 PARTS CLERK, ATLANTIC LIFT SYSTEMS, 5736 SELLGER DRIVE NORFOLK, VA 23513.
Analyze, developing. maintaining, replenishing or expediting material in an inventory management program.
Planning and forecasting inventory needs under changing program requirements. Overall inventory done annually, by employees to show accountability of all parts. Examine stock for deterioration, damages, and/or missing items and report findings. Inventory, prepare packing list and access UPS Online outgoing shipping services. Delivery driver for Parts Department. Knowledge of Hampton Roads areas. Issue purchase orders to mechanics for getting parts from other local vendors. Pull and issue stock for all shop and road mechanics for stocking their work trucks. Support industrial material support functions.
Receiving and verifying items against receiving documents, note discrepancies and report findings.
5
NOVEMBER 1994 – NOVEMBER 1997 ELECTRICIAN MATE 3rd CLASS, USN – USS EMORY S LAND, NORFOLK, VA. Duties included Leading Petty Officer for 3 months.
Supervised 4 personnel for period of 3 months, while the LPO was working in another location.
In charge of the Portable and Electrical Tools aboard ship, for the Repair Department.
Issued out and received in tools, equipment, gloves, eye protection, and hearing protection
Performed electrical safety checks on each piece of equipment assigned for department.
Instructed personnel on the proper and correct way of using electrical and portable tools.
Worked as Repair Parts Petty Officer for my shop for 3 years.
Ordered all the safety protections and replacement parts for all tools.
Worked as nuclear support for nuclear ships.
Assisted in the rewinding of two electrical spaces aboard ship.
Assisted in the pulling of bearing races aboard submarines.
Dipped and baked stators for motors rewind.
Rewind motors and stators aboard submarines.
Retained Confidential Clearance on 2/15/95.
NOVEMBER 1992 – NOVEMBER 1994 ELECTRICIAN MATE 3RD CLASS, USS CANOPUS, KINGS BAY, GA
Ensure reactor grade cleanliness is maintained.
Initiated rejection of workmanship, components, material and procedures, that does not meet ship, technical manual or procedure specifications.
Performed surveillance in all phases of Nuclear work, being performed. Worked from written and oral instructions. Blueprints, drawings and sketches layouts. Prepared surfaces for welding, for the installations of electrical systems and components. Performed pre-use quality inspection and marking of NUCLEAR Reactor Plant material.
6
Performed electronic, electrical, pre-arrival, in-process, product pre-test and test inspection on Nuclear Reactor Plant decontamination, refueling and overhaul on U.S. Naval Ships. Ensure proper material control is maintained.
EDUCATION
MAY 1984
HIGH SCHOOL DIPLOMA, UTICA HIGH SCHOOL, UTICA, MS.
DECEMBER 1986
ASSOCIATES IN ELECTRONIC TECHNOLOGY, HINDS JUNIOR COLLEGE
CERTIFICATE IN SALES AND MARKETING, HINDS VO-TECH CENTER
SKILLS
● Government Purchase Cardholder for 19 years ● Supervised 4 personnel in the PET Shop.
MILITARY SERVICE INFORMATION;
09/1988 – 11/1992
11/1992 – 11/1997
HONORABLE DISCHARGE
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