Customer Service Sales Agent

Catherine Marie Mundale, CPIM

Tarpon Springs, Florida

727-***-****

*****.*******@*****.***

SUMMARY

*Licensed Health 240 Agent

*10+ Years Sales and Customer Service

*Health and Dental Insurance Enrollments for Marketplace/Private Sector

*FFM Certified

*Determined, Humanitarian, Goal driven Success

EXPERIENCE

10/2023-Present

ASB-American Senior Benefits

Life and Health Insurance Appointments for on-site sales Part-time, non-captive

Part Time Appointment setting Agent for Qualifying individuals under 65

10/2022-2/2023

Cigna Health Group-

Health and Dental Insurance Sales Agent

*Marketplace interaction and Sales building relationships for Cigna customers

*Handled Inbound/Outbound calls for Health/Dental Insurance Enrollment 2023

*Consistent High-volume Sales in a Remote setting

*Documentation and tracking in Salesforce/CRM

*Cleared 1K backlog and turned 30% into Sales performing Outbound calls.

1/2022 – 6/31/2022 (3-month Contract extension)

DXC Solutions

Life Insurance Customer Service

*Assistance with Annuities for Bright house

*RMD Required Minimum Distributions, Beneficiaries etc.

*Documentation of all interactions

08/2021 – 12/2021

United Health Care–

Health Insurance Sales Agent

*Medicare Advantage Sales Agent for OEP 2022

*Provided Assistance with Enrollment for Medicare qualifying individuals.

4/2021 -7/2021

ASB FINANCIAL-Tarpon Springs Florida

Reason of gap- Covid!

Medicare Insurance Broker

*Provided Guidance and Enrollment for, Medicare Supplement and Medicare Advantage Plans

4/2018- 03/2020

Advantage Marketing

Brand Ambassador for the Tyson Marketing Group.

On Site Sales in a dynamic fast paced environment

(This Group closed its doors after COVID19 March 2020).

2006-2017

Baxter Health Care/Corporation – Kelly Engineering Contractor, Largo, Florida

Quality Assurance, Product Surveillance

*Complaint Compliance contractor for Medical Dialysis Devices according to FDA regulations.

* Incoming Call Center Product Surveillance Team for HomeChoice Kidney Dialysis Machine

EDUCATION

Health Insurance 240 License (State of Florida)

ACTIVE thru 1/31/2025

LIC#W716361 NPN#19784432

CPIM-Certified in Supply Chain Management through APICS Society for Resource Management

REMOTE/HYBRID ONLY POSITIONS PLEASE

linkedin.com/in/catherine-mundale77a

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