Sales Representative Customer
Resume:
Abbas Ali
************@*****.***
Dubai, United Arab Emirates
SUMMARY
Customer Sales Representative with over 4 years of experience in sales, building customer relationships, and resolving concerns. Expertly maintained updated customer records in CRM systems. Ability to provide tailored solutions based on customer needs, leading to a boost in customer satisfaction and retention. EXPERIENCE
Operations 01/2024 - Present
Dubai International Airport
Monitored activities and ensured safety for patrons daily, reducing incidents UpTo mark Developed and implemented an emergency response plan that reduced incident response times, enhancing overall community safety.
Spearheaded the implementation of a new solutions, increasing work safety efficiency and reducing risk significantly. Customer Sales Representative 08/2022 - 12/2023
Leading a team that consistently achieve monthly sales targets. Initiated and executed a customer feedback survey, gathering valuable insights that helped refine product offerings. Participated in regular training sessions, acquiring expertise in the latest sales techniques and strategies and guiding the team same as well
Aided in the onboarding and training of new sales team members, improving them significantly to perform day to day tasks. Implemented a follow-up system that increased customer engagement, resulting in higher conversion rates. Retail Manager 06/2021 - 07/2022
Actively engaged with potential and existing customers monthly, providing product information and sales support. Consistent in providing innovative ideas to exceed monthly and quarterly sales target. Customized solutions based on customer needs, leading to a increase in customer retention. Maintained up-to-date customer records in a CRM system, ensuring accuracy and improving collaboration with internal teams.
Collaborated with a functional team and supervising them to ensure no delay and complain from the customer leading improvement in delivery time and resolving 98% of escalated customer concerns within 24 hours. Focusing mainly on after sale service assuring customer's priority to a dedicated company EDUCA TION
Psychology 09/2018 - 05/2020
Virtual University of Pakistan - Bachelor's degree Pre - Engineering 06/2016 - 08/2018
Rawal College of Commerce and Science - F.SC (Faculty of Science) Engineering 04/2013 - 06/2016
Al Huda Model School - Matriculation
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CERTIFICA TES
Basic Fire Support 02/2024 - Present
Basic Life Support 01/2024 - Present
IT Advance 08/2018 - Present
AGT Institute of Technical and Professional Education SKILLS
BFS (Basic Fire Support) Basic
BLS (Basic Life Support) Basic
Problem-solving Advanced
Team Collaboration Advanced
MS Office Suite Basic
Sales Target Achievement Intermediate
Customer Engagement Advanced
Interpersonal communication Advanced
Negotiation Advanced
LANGUAGES
Arabic Basic
English Intermediate
Urdu/Hindi Native
2 / 2
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