Customer Service Front Desk

BIANCA INGRAM

*** **** ** ********* ********** Dc 20002 Email **************@*****.*** 202-***-**** OBJECTIVE: Seeking a fulfilling position within a company which will require me to utilize my skills, abilities and experience to help ensure the company's success. Experience in proctoring. EDUCATION:

Career Technical Institute,

Certificate, PC Specialist September 2009 – June 2011

TC Williams High School

Diploma August 2003 – June 2007

SKILLS:

Effective leadership and management, communication, resilience, self-management, teamwork and interpersonal skills.

EXPERIENCE:

Return Mates

Washington, DC Transporter/Deliverer January 2022- Current

● Delivery

● Pick-up

● Customer Service

● Software Proficiency

Uber Platform

Washington, DC Driver August 2019- March 2020

● Pickup and dropoff riders

● Keep and maintain safe rides throughout the DMV area

● Communicate with customers, reassuring good customer service

● Work from an app.

The Community Partnership

Washington, DC Lead Residential Monitor December 2016 – March - 2020

● Responsible for admissions, intakes, and accountability checks, as it pertains to residents and their children.

● Provide leadership and guidance to a team of residential monitors during an assigned shift to ensure that responsibilities and tasks are completed within expected standards.

● Assure effective operations during an assigned shift to include assigning work, monitoring, follow-up, training and developing Residential Monitors.

● Maintain regular verbal and written communication with Site Manager and Supervisor regarding shift activities, problems, suggestions and opportunities to improve.

● Reports and documents all problematic situations regarding clients or shelter operations to supervisory staff. Mediate interpersonal problems between residents in efforts to de-escalate situations.

● Collaborate with counselors to develop counseling programs that address the needs of individuals.

● Provide support as needed to Residential Monitors to actively supervise client activities, while enforcing rules and policies, providing behavior management and assuming completion of assigned chores.

Veterans On The Rise

Washington, DC Residential Monitor Front Desk. October 2016 - December 2017

● Communicate withVets and there CSW

● Budget Reviews

● Weekly Menu

● Hourly logs,

● Room Inspection

● Answering phones

● Hourly walkthroughs

● Front Desk

U-Haul

Washington, DC Customer Service Representative June 2015 – December 2016

● Resolved customer complaints via phone, email, and in person.

● Maintained financial accounts by processing customer daily adjustments.

● Responsible for preparing product and service reports by collecting and analyzing customer service information.

● Prepared rental contracts and invoices for customers, while informing customers of deals and promotions.

● Greeted customers daily and acted as the company gatekeeper, and Cleaned and inspected rental equipment.

Vogue Hair Salon

Washington, DC Receptionist September 2014– September 2015

● Welcomed customers by greeting customers and visitors, in person or on the telephone; answering or referring inquiries.

● Optimized customers’ satisfaction by scheduling appointments in person or by telephone.

● Maintained customer appointments on schedule by notifying hairstylists of customer arrival; while reviewing service delivery compared to schedule.

● Provided reminders to hairstylists of delays and welcomed customers upon their arrival.

● Documented services provided by stylists by recording and updating financial information; recording and collecting client charges; controlling credit extended to clients.

● Maintained business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

CERTIFCATIONS / TRAININGS:

● Crisis Intervention

● Conflict Resolution

● Stages of Change

● Cultural Competency

● Customer service

● Understanding Special Needs

● Critical Time Intervention

● Suicide Risk Assessment

● Creating Safe

● First Aid, CPR

● LGBTQ

REFERENCE UPON REQUEST

Contact this candidate