Customer Service Sam's Club
Resume:
Ashley Burrows
Management
Fort Lauderdale, FL **311
**********@*****.***
Reliable and friendly associate who quickly learns and masters new concepts and skills. Passionate about helping
customers and creating satisfying shopping experience. Proficient in taking ownership of issues, and effectively resolving problems while adapting to changing priorities. Strives to "think like the client" to deliver the highest quality customer service.
Authorized to work in the US for any employer
Work Experience
Personal Shopper
Sam's Club - Miramar, FL
December 2020 to Present
Fulfill customer orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate merchandise substitutions and consulting with customers as needed to ensure satisfaction.
Walmart Supercenter
Meat department - Hallandale Beach, FL
November 2019 to November 2020
Detailed cleaning, checking and maintaining temp control, verify dates and disposing of lesser quality food, keep shelves stocked etc.
MANAGER
MCDONALDS - Hollywood, FL
January 2010 to May 2019
Operated a cash register for cash, check and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company's mission and values. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer
service culture.
Worked with the management team to implement the proper division of responsibilities. Stocker
Walmart - Fort Lauderdale, FL
May 2005 to December 2009
WALMART - FT LAUDERDALE FL
Supervised and directed all merchandise and shipment processing. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Identified potential shoplifters and alerted management. Educated customers about the brand to incite excitement about the company's mission and values. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly
manner.
Determined customer needs by asking relevant questions and listening actively to the responses. Maintained established merchandising standards, including window, sales floor and promotional displays. Backroom Stocker
Target - North Carolina
March 2004 to March 2005
TARGET - NORTH CAROLINA
Stocked, staged and transported goods.
Verified computations against physical count of stock. Picked up incoming stock and delivered materials to designated locations. Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases. Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Frieght Handler
Publix - Charlotte, NC
March 2000 to October 2004
Loads, unloads, order fills, packs, and/or processes freight in an accurate and timely manner. Letting management know about unsafe working conditions, damaged products, or improper procedures in the facility.
Education
GED
Hallandale High School - Hallandale Beach, FL
Skills
• Basic Math
• Math
• POS
• Merchandising
• Cash Handling
• Computer Literacy
• Computer Skills
• Food Service
Certifications and Licenses
Class D Security License
August 2018 to August 2020
Additional Information
SKILLS
Customer-focused Merchandising and displays
POS inventory system operation Basic math skills
Quick learner Scanner operation
Product stocking Working in coolers and freezers
Effective trainer Bending, stooping and turning
Strong communication skills Adaptability
Integrity Multitasking
Strong work ethic Food and beverage pairings
Inventory control Employee training
Contact this candidate