Real Estate Office Manager

Mileah Lyon

Biloxi, MS *****

228-***-**** - *************@*****.***

Professional Summary

Team-driven, proactive, resourceful, and hardworking with strong follow-through. Excellent problem-solving and time management abilities. Competent administrative professional supporting underwriting with practical document evaluation, report writing, and file management skills. Proficient in issuing quotes, gathering details, and reviewing renewal requests.

Skills

Sales funnel management

Lead generation

B2B Sales

Account development

Proficiency with CRM systems

Oral and written communication

Loan officer with Real estate industry knowledge

Sales presentations

Work History

12/2018 to Current

Managing Member / Small Business Owner

Perks Coffee Shop

Replaced previous establishments' staff, retrained or replaced to provide superior service to the community

We rebranded a failing Chain location, achieving 150% customer satisfaction in 5 years.

We were Voted “Best Coffee Shop on the Coast” in November 2023.

Recruited and hired talented employees offering enthusiasm and valuable experience to [Type] department.

Created a positive working environment where employees felt valued.

Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.

02/2017 to 12/2018

Sr. Loan Originator / Office Manager

CMG Financial

Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings

Organized financial data and completed reports detailing key metrics

Worked closely with local and state housing programs to ensure low-moderate-income applicants received all available funding

Set and monitor sales targets and identified potential customers by conducting business-to-business sales calls and client prospecting.

04/2015 to 02/2017

Outside Loan Originator

Trustmark National Bank

Maintained an attitude of continuous improvement and a competitive approach to sales benchmarks

Worked in tandem with the Processing and Underwriting to better understand business processes and initiate improvements to help the company achieve its goals

Developed and cultivated lucrative relationships with new and existing clients through effective communication and exemplary interpersonal skills.

08/2007 to 03/2014

VP - Community Lending

Hope Federal Credit Union

Originate Loans for Low to Moderate-Income eligible borrowers to meet the Community Reinvestment Act of Hope Federal Credit Union

Conducted online and in-person research to identify community development opportunities

Sought out affordable housing options and residences for people in need

Explained housing regulations to clients and helped them discover the best options for housing

Assisted applicants in filling out housing applications and verifying assets

Recruited community members for projects and activities

Publicized community services to maintain positive public relations with community members.

Education

01/1993

Associate of Arts: Business Management

Mississippi Gulf Coast Community College - Gulfport, MS

Certifications

Federally Licensed Loan Originator, NMLS# 767486

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