Customer Service Representative

Lori Hollis

Red Lion, PA *****

*************@*****.***

SUMMARY

Results-oriented customer service professional with extensive experience in building partnerships, managing internal procedures, and providing outstanding service to both internal and external customers.

EXPERIENCE

Datum Storage Solutions York PA

2022 -

2024 Inside Sales and Customer Service Representative

Managed high volume of incoming calls

Exhibited customer service excellence by fostering a welcoming environment

Processed orders quickly and efficently

Onboarded new customers including ensuring completion of new forms, and credit information

Partnered with management to research and resolve customer issues

Worked closely with production and transportation to expedite orders

Managed West Coast customers and sales database

Trained new employees on processes and operational systems

Qualified inbound and outbound leads by assessing their needs

Scheduled meetings and coordinated follow-up communications to move prospects through the sales pipeline

Sandler trained sales specialist

ICS Technologies York PA

2016 -

2019 Inside Sales and Customer Service Representative

Managed customer billing and credit inquiries

Collaborate closely with the sales team to ensure a smooth handoff of qualified leads

Resolved customer concerns through efficient troubleshooting

Managed collections process

Trained new employees on procedures

2005 - Tessco Technologies York PA

2015

Customer Service Representative

Managed inventory procedures including stocking, reconciliation and maintained database

Conducted extensive research on customer issues

Built relationships with customers through phone callsand emails and records information in customer relationship management software

Assisted accounting department with resolving billing and credit issues

EDUCATION

Southwestern High School, Baltimore MD

SKILLS

Microsoft Suite, Navision, Zendesk, HubSpot, Acumatica, Goldmine

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