Customer Service Technical Support

New york, NY

718-***-****

***********@*****.***

Tatiana Caicedo

SKILLS

● Live chat

● CRM Software

● Troubleshooting

● technical support

EXPERIENCE

Customer Service Support

Revel-Queens, NY

September 2023 to Present

• Utilized CRM software to track driver interactions and ensure timely follow-up.

• Assisted drivers with onboarding processes, including document verification and account setup.

• Collaborated with the support team using virtual tools (e.g., Slack, Microsoft Teams) to ensure seamless communication and efficient issue resolution.

Leasing assistant

Dermot-New York, NY

May 2022 to August 2023

• Fostered positive resident relations, leading a team strategy that generated 100 leads within a single quarter.

• Utilized CRM systems and other software to maintain and analyze weekly leasing reports.

• Maintained accurate and up-to-date records of tenant information,lease agreements, and rent payments using property management software. Leasing Representative

Rose Associates-New York, NY

August 2022 to December 2022

• Assisted with the preparation of lease renewal offers for existing tenants while implementing rent increases as necessary

• Utilized CRM software to track leads,follow up with prospects,and maintain communication throughout the leasing process

• Conducted market research to stay informed about local market conditions,competitor offerings,and industry trends,ensuring competitive advantage.

EDUCATION

Associate's degree in Business Management

Long Island Business Institute - Queens, NY

June 2008 to April 2011

languages

Spanish - Fluent

Certifications

AWS Job Roles in the cloud

Present

Google IT Support -Coursera

Present

Google Digital Marketing & E- commerce – Coursera

Present

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