Dry Cleaning Tech

Robert Sylvester

**** **** **** ******, *** Vegas, NV 89166

773-***-**** *****************@*****.***

Objective:

To obtain employment with a professional organization that will encompass my recent and prior position of custodial/janitor that I can utilize my wide experience and work history of eighteen years. To continue an equivalent combination of training and experience effectively with a professional organization yet allow me opportunities for continuous career growth. Work Experience:

Dry Cleaning Tech, 06/2015 to Current

Al Phillips The Cleaner - Las Vegas, NV

• Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.

• Responded to customer requests via telephone and email.

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.

• Researched and updated all required materials needed for company.

• Separate all garments daily maintenance of all machines.

• Inspect boiler every three hours for temperature control.

• Knowledge of chemicals.

• Mater of pressing a variety of garments.

• Mater of dry cleaning a variety of garments.

• Master of pre-spotting a variety of garments

Janitor/handy person, 10/2005 to 04/2015

Pearle Properties - Chicago, IL

• Supported property owner with daily operational functions.

• Responded to customer requests via telephone and email.

• Kept properties clean; pick up trash, mowed the lawn, snow removal, sweeping, mopping, cleaning windows.

• Make sure properties are secure.

• Minor maintenance and repairs.

• Empty and cleaned vacant proper

Housekeeping Supervisor, 11/1999 to 09/2005

Chevy Chase Nursing Home - Chicago, IL

• Created and implemented training programs to enhance employee performance.

• Evaluated employee performance and developed improvement plans.

• Placed orders for housekeeping supplies and guest toiletries.

• Increased employee performance through effective supervision and training.

• Supervised and directed team of thirty-seven personnel.

• Communicated repair needs to maintenance staff.

• Ensured adherence to safely protocols by enforcing proper and equipment usage.

• Drove improvements to workflow and room turnover with hands-on, proactive management style.

• Improved process efficiency through effective inventory control in alignment with client standards.

• Trained and mentored all new personal to maximize quality of service and performance.

• Maintained controls over expenses and inventory for optimal budget tracking.

• Assigned housekeeping staff to specific shifts and room blocks based on ability and daily requirements.

• Completed schedules, shifts reports and other business documentation.

• Provided services efficiently and with high level of accuracy.

• Recruited and trained new members staff to ensure guest requests were addressed appropriately and timely.

• Collaborated with housekeeping to achieve.

• Resolved service- related problems in a timely manner.

• Updated team members about changes in company products, services, and policies Education

Associate of Arts: Sociology and

Psychology, 1996 Kennedy King College -

Chicago, IL

Bachelor of Arts: Sociology and Psychology, 2000

Chicago State University - Chicago, IL

High School Diploma: 1984

Chicago Public Schools Chicago Vocational - Chicago, IL REFERENCES AVAILABLE UPON REQUEST

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