Program Manager Project Management
Resume:
YVONNE JOHNSON PMP, ITIL
Transition and Transformation Senior Program Manager
Enthusiastic Manager with process improvement experience 4865 Stacy Court
Richmond Heights, Ohio 44143
*********@***.***
www.linkedin.com/in/yvonne-johnson2
SUMMARY OF QUALIFICATIONS
Enthusiastic professional with extensive national and international experience providing project delivery in IT environments specializing in infrastructure implementation, application development, project management, team leadership, CxO level customer relationship development, and process improvement. Vast experience in applying project management methodologies, pre and post sales support and solutions-based program implementation to meet corporate objectives.
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PM METHODOLOGIES
PMI framework. project budget analysis, risk management, cost estimation, project plan development and execution, SDLC, Vendor Management, Agile and Waterfall methodologies, PLC, Agile, Six Sigma, PMP certified, ITIL certified.
TECHNOLOGIES
Cloud technology (Azure, AWS, GCP), e-Commerce, SaaS, IaaS, LAN/WAN infrastructure, Storage technologies, Application Development (AI), DBMS (SQL, Oracle), Telecom (Cisco, Aspect, Avaya, Genesys), ERP/CRM (Oracle, Salesforce)
PROFESSIONAL EXPERIENCE
2018 – present Tata Consultancy Services (TCS) Edison, NJ
T&T Program Manager
Transition Program Manager responsible for leading large, highly complex programs. Programs support the transfer of responsibility of service delivery from customers to the TCS Delivery organization.
oManage resource allocation/leveling, coordinate cross-platform scheduling.
oBuild and nurture solid client and vendor relationships.
oFacilitate status meetings, create, and manage project artifacts i.e., requirements & design documents, and coordinate distribution.
oCreate scope of work, project plans and assist in gathering requirements/ specifications while meeting project milestones.
oProvide CBAs, Impact Analysis, Risk Mitigation Strategies, Change Control, etc.
oMotivate project team to successful project completion within budget and on time.
oMeet financial milestones tied to project deliverables.
oManage concurrent projects during same time frame.
oTeam building, conflict resolution of cross-functional team members and managing stakeholder expectations.
oManage and follow up on multiple concurrent projects on tight deadlines.
oManage project budgets (full P&L responsibility) with regular forecast updates.
2013 – 2018 IBM Armonk, NY
T&T Program Manager
Senior Program Manager responsible for leading large, highly complex programs. Programs support the transfer of responsibility of service delivery from the Client to the IBM Delivery organization.
oManage resource allocation/leveling, coordinate cross-platform scheduling.
oBuild and nurture solid client and vendor relationships.
oFacilitate status meetings, create, and manage project artifacts i.e., requirements & design documents, and coordinate distribution.
oCreate scope of work, project plans and assist in gathering requirements/ specifications while meeting project milestones.
oProvide CBAs, Impact Analysis, Risk Mitigation Strategies, Change Control, etc.
oMotivate project team to successful project completion within budget and on time.
oMeet financial milestones tied to project deliverables.
oManage concurrent projects during same time frame.
oTeam building, conflict resolution of cross-functional team members and managing stakeholder expectations.
oManage and follow up on multiple concurrent projects on tight deadlines.
oManage project budgets (full P&L responsibility) with regular forecast updates.
2011 – 2013 Presidio Networked Solutions, Inc. Orlando, FL
Senior Project Manager
oProfessional services delivery of projects in Healthcare, Government, Financial and IT vertical markets
oResponsible for project budget forecasting and tracking
oPlan, forecast, and implement risk management strategies.
oDemonstrate conflict resolution skills.
oDevelop and refine project scope with project stakeholders.
oDevelop and refine Statement of Work, Contracts and Process Documentation
oManage the communication of cross-functional teams to ensure client deliverables are met.
oWork in partnership with clients, engineering teams and subcontractors to create required deliverables for all project lifecycle phases.
oDesign documents, specifications, cost and resource estimating, project planning and scheduling, implementation, roll-out and maintenance.
oDrive for successful project completion within budget and scope.
oManage complex projects with key measures and reports to quantitatively assess project success.
oProvide effective and timely communication with project stakeholders.
2008 – 2011 ShoreGroup, Inc., New York, NY
Senior Project Manager
Program Manager – Cisco ROS (Managed Services)
oProfessional services delivery of contact center solutions (Siebel, Oracle, Salesforce integration, legacy PBX integrations – Avaya, Nortel, Aspect)
oManage issues and risks to include creation of risk mitigation/response plans.
oDefine and refine Scope of Work and contract reviews.
oCollaborate with client, engineering team and subcontractors to create required deliverables for all project lifecycle phases, gathering requirements, design documents, cost and resource estimating, project planning and scheduling, implementation, and full deployment.
oTeam building, conflict resolution and managing stakeholder expectations.
oDevelop/apply metrics to track project performance.
oManage and follow up on multiple concurrent projects on tight deadlines.
oManage project budgets (full P&L responsibility) with regular forecast updates.
Accomplishments:
Reduced meantime of transition to operations by 40 days (120 days down to 70 days to transition new customers to Day 2 support) by proactively communicating with transition and steady state teams to keep them in sync.
Achieved process improvement by working with development team to create Operations Manual for Managed Services deployment (defined roles and responsibilities of project team, added steps to introduce transition activities earlier in project life cycle)
Project budgets ranged from $5M to $50M.
Assisted in the development of standard processes and templates relative to establishment of PMO.
Manage high-profile projects for Fortune 100 financial institutions meeting all success criteria for UC/UCCE deployments.
2007 – 2008 netPolarity Inc., San Jose, CA.
Senior Project Manager
AOL, Inc.:
oDevelop and refine Statement of Work, Contracts and Process Documentation
oManage software development projects throughout life cycle.
oManage Java/J2EE based Web development project deliverables.
oManage C#, .NET based Web development project deliverables.
oFacilitate status meetings, create, and manage project artifacts i.e., requirements & design documents, and coordinate distribution.
oCreate scope of work, project plans and assist in gathering requirements/ specifications while meeting project milestones.
oPlan, forecast, and implement risk management strategies.
oMotivate project team to successful project completion within budget and on time.
oMeet financial milestones tied to project deliverables.
Accomplishments:
Improved development of e-Commerce web portal in mid-sized countries; Italy, Spain, Sweden, Mexico by elevating use of Agile methodology (daily standup meetings)
Increased AOL presence with developed portals regionalized to reflect international content.
EDUCATION
Capella University, Minneapolis, Minnesota
B.S. Computer Science
Cuyahoga Community College, Cleveland, Ohio
A.S., Computer Science
PROFESSIONAL MEMBERSHIPS
Project Management Institute
Association of Information Technology Professionals
PROFESSIONAL DEVELOPMENT
Project/Program Management Essentials
Agile Framework
ITIL Framework
PMP Certification Training (PMI)
PROFESSIONAL CERTIFICATIONS
ITIL Certified
PMP Certified
Agile Practitioner
Lucent Certified Project Manager
Network+ Certified Professional
A+ Certified Professional
Certified Internet Webmaster
I-Net+ Certified Professional
Certified Cisco Network Associate - former
Certified Netware Administrator
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