Customer Service

Raquel Rivera

**** *. *** ******, ****, AZ *****

T: 602-***-**** E: ****************@*****.***

QUALIFICATIONS

Fluency and Proficiency in second language Spanish - Positive work ethic - Desire to learn and be trained - Reliability - Dedication: Staying on the job until it is finished - Personal integrity - Self-directed

- Communication skills with public, fellow employees, supervisors, and customers - Motivational skills

EXPERIENCE

Telecommunications Specialist (3/4/2024-11/01/2024)

MDS Communications- Mesa, Arizona

Outbound calls for different Non-Profit Organizations

Fundraising, collecting personal credit card information from donors

Completed training for the different campaigns

Met Performance goals and weekly training with coaches

Handled incoming calls for the different organizations

Cashier Sales Associate (1/28/2024-3/1/2024)

Burlington Coat Factory

Worked as a cashier

Took payments, handled cash, provided customer service

Provided an awesome shopping experience to our customers

Followed all company policies and procedures

Medical Assistant (09/2019 - 05/2020)

Associated Gastroenterology -Mesa, Arizona

●Assisted with front and back office work for patients

●Compiled insurance data and worked referrals

●Scheduling, took phone calls from patients and different provider offices.

●Took payments from patients

●Set up patient charts and updated existing patient records

Medical Assistant (07/2011 - 07/2014)

Central Arizona Medical Associates - Mesa, Arizona

●Assisted with call backs for providing patients different lab results

●Worked with different insurance companies for prior authorizations

●Worked in Internal Medicine and Pediatrics

●Back office procedures such as EKG, Lipid panels, allergy testing, injections

●Set up patient charts and updated existing patient records

International Enrollment Counselor (06/2009 - 06/2010)

University of Phoenix - Phoenix, Arizona

●Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

●Assisted customers in the selection of products

●Maintained contact and followed up on problems that required special handling

●Provided marketing support by making outbound sales calls for special promotions

●Recognized by customers who appreciated my extra efforts

●Researched and responded to customer inquiries and explained transactions to their satisfaction

EDUCATION

Diploma in Medical Assisting

Carrington College, Mesa, AZ

GED

Institute of Frank X. Gordon

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