Customer Service Human Services

**Tori Branham**

**** ****** **** ** ********, Alabama, 36280 256-***-**** ***************@*****.***

**Objective:**

Dedicated and results-oriented professional with extensive experience in sales, management, and customer service seeking a challenging position in the Human Services field. Eager to leverage my skills and knowledge to contribute effectively to an organization focused on making a positive impact on individuals and communities.

**Education:**

Bachelor’s Degree in Human Services, Purdue Global University, March, 2020- October, 2026

- Minor in Counseling

67 credits

**Work Experience:**

**Sales Representative**

Self-employment, Woodland, Al March, 2020– current

- Successfully exceeded sales targets through proactive customer engagement and effective product knowledge.

- Cultivated strong relationships with customers, resulting in increased customer loyalty and repeat business.

- Collaborated with team members to develop and implement sales strategies to drive revenue growth.

**Manager**

Sunoco, Eastaboga, Alabama February 2016– May, 2020

- Oversaw daily operations of the gas station, including inventory management, scheduling, and customer service.

- Implemented cost-saving measures that improved profitability while maintaining high standards of service quality.

- Provided leadership and guidance to a team of employees, fostering a positive work environment and promoting staff development.

**Shift Lead**

Lakeside Marina, Wedowee, Alabama November, 2014 – January, 2016

- Managed shift operations, including opening and closing procedures, cash handling, and customer inquiries.

- Trained and supervised staff members, ensuring adherence to company policies and procedures.

- Resolved customer issues and complaints promptly and effectively, resulting in enhanced customer satisfaction.

**Assistant Manager**

Main Street Coffee Shop, Wedowee, Al October, 2012– August, 2014

- Assisted in overseeing daily operations, including inventory management, staff supervision, and customer service.

- Contributed to the development of promotional strategies and marketing initiatives to attract new customers and increase sales.

- Collaborated with the management team to implement process improvements and enhance overall efficiency.

**Skills:**

- Strong interpersonal and communication skills

- Excellent problem-solving abilities

- Proficient in Microsoft Office Suite

- Ability to work effectively both independently and as part of a team

- Strong organizational and time management skills

**References:**

Available upon request

Contact this candidate