Customer Service Leasing Consultant

JESSICA ******************@*****.*** STRILKIVSKY 417-***-**** Jacksonville, FL 32256

Dedicated and results-driven professional with extensive management experience. Proven ability to build strong relationships with clients, enhancing satisfaction and retention. Skilled in marketing and sales, with a keen eye for detail and a passion for delivering exceptional customer service. Strong communicator with a track record of successfully leading teams and driving operational excellence. Ready to leverage my management expertise to contribute to a thriving work community.

Workforce Management

Sales Strategies

Consultative Sales

Performance Evaluations

Department Oversight

Customer Service and Engagement

Upselling and Cross Selling

Sales expertise

Assistant Store Manager Moe's Southwest Grille - Jacksonville, FL 01/2024 - 09/2024 Achieved a 30% boost in store profitability by leveraging financial data and implementing cost-cutting strategies. Responded swiftly to customer complaints and resolved issues efficiently within operational hours, leading to numerous 5-star ratings on Google.

Analyzed market trends for identifying opportunities in product expansion or improvement. Compiled detailed reports summarizing sales activity, customer feedback, and other pertinent information to ensure high levels of customer satisfaction.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Checked monthly sales and performance reports to support operational planning and strategic decision-making. Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Assistant Manager 1928 Cuban Bistro - Jacksonville Beach, FL 06/2023 - 12/2024 Collaborated with management on devising strategic plans to achieve business goals through analysis of business and sales flow.

Created reports on sales trends, inventory levels, and financial data. Delegated tasks to team members based upon skill level and to achieve organizational goals. Recruited and trained new employees to meet job requirements. Facilitated growth by providing insightful guidance and mentoring support to improve employee skills. Team Member Whataburger Restaurants L&c - Republic, MO 10/2022 - 05/2023 Collaborated with team members to maximize productivity and efficiency. Developed positive customer relationships through friendly greeting and excellent service. Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity. Looked for ways to go above and beyond job requirements. Atlantic Coast High School Jacksonville, FL 05/2022 High School Diploma

3.75 GPA

Achieved multiple bonuses for consistently earning 5-star reviews on the company's website, demonstrating a strong commitment to customer satisfaction and exceptional service delivery. Increased catering sales through exceptional customer service and relationship-building, leading to enhanced Summary

Skills

Experience

Education and Training

Accomplishments

client satisfaction, improved gratuity, and a high rate of repeat business from multiple clients. English:

Full Professional

Russian:

Native/ Bilingual

Ukrainian:

Native/ Bilingual

Photography and Videography: Passionate about capturing moments through visual storytelling, with experience in both portrait and event photography.

Traveling: Enthusiastic traveler with a keen interest in exploring diverse cultures and gaining new perspectives, enhancing adaptability and open-mindedness.

Relationship Building: Committed to fostering strong, long-lasting friendships, demonstrating effective interpersonal skills and a collaborative spirit.

References available upon request.

Languages

Activities and Honors

References

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