Property Manager Customer Service

Denise L. Wyatte

**** ****** **** ***** • Gibsonton, FL 33534 • 770-***-**** • ******.******@*******.***

PROFILE SUMMARY

EXPERIENCED PROPERTY MANAGER

25+ years’ experience and a firm background of success in overseeing multi-million-dollar properties. Dedicated leader and mentor, with a history of leading property improvement projects, developing top performing teams, and optimizing business operations.

An accomplished, goal-driven and customer-oriented Property Management Professional with solid history of success, including oversight of multimillion-dollar properties and ensuring profitability. Savvy leader repeatedly recognized for outstanding performance, exceeding goals and generating new revenues. Keys to my success are in building and guiding top-performing teams and optimizing internal operations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases. With client satisfaction, superior customer service as a priority and a high motivation to succeed, I am now seeking new opportunities and career growth.

Key Strengths and Skills:

•Contract & Lease Negotiations

•Vendor Service Management

•Market Research & Analysis

•Budget Development & Forecasting

•Team Leadership & Training

•Rent & Arrear Collection

•Tenant/Client Relations

•Customer Service

Highlights of Expertise:

Financial:

•Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.

•Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).

•Prepare annual budgets and income projections in a timely and accurate manner.

•Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

•Generate necessary legal action, documents and process in accordance with State and Company guidelines.

•Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

•Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

Personnel Management:

•Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

•Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

•Plan weekly/daily office staff schedules and assignments.

•Coordinate maintenance schedule and assignments with Maintenance Supervisor.

•Administer action plans consistently, and on a timely basis with performance problems. Document appropriately communicate problematic situation with supervisor, Human Resources Director, and terminate properly when necessary.

EDUCATION AND CREDENTIALS

Doctorate Degree in Christian Education

New Alliance Theological Seminary

q Doctor of Christian Education (EdD)

Master of Art in Theological Studies

New Alliance Theological Seminary

q Concentration in Biblical Theology

Bachelor of Science in Business Administration

University of Pennsylvania

q Concentration in Business Economics and Public Policy

Professional Association & Awards:

q CAM - National Apartment Association -Certified Apartment Manager

q COS -National Center for Housing Management -Certified Occupancy Specialist

q 2011 Paragon Award of Excellence winner for The Hamptons at Tampa Palms – NAA

q HCCP – Housing Credit Certified Professional Designation

PROFESSIONAL EXPERIENCE

Business Manager. 05/23 - present

Alvista Sterling Palms [248 Units] Brandon,FL

Willow Bridge PC

Property Manager 04/2022 – 04/23

Doral Oaks Apartments [252 Units] Tampa, FL

Franklin Street

Community Director

05/2021 - 03/2022

Puritan Place Apartments [232 Units] Tampa, FL

ACRE First Communities Elmington PM

Property Manager 03/2019 - 03/2021

The Grove at South Shore [340 Units] Riverview, FL

SOM

Independent Contractor 09/2018 - 03/2019

[1,232 Units] Orlando/Lakeland/Riverview, FL Area Manager w/small Developer/Owner of Class “A” communities

Property Manager 05/2016 - 08/2018

Trio at Encore [141 Units] Tampa, FL

JMG Realty

Property Manager 01/2016 - 03/2016

Circa at FishHawk Ranch [280 Units] Lithia, FL

Inland Residential Realty

Senior Property Manager 01/2015 - 01/2016

Gardens at South Bay [216 Units] Tampa, FL

Stevenson & Moore, LLC

Property Manager 10/2009 - 12/2014

The Hamptons at Tampa Palms [315 Units] Tampa, FL

The Continental Group Realty (TCGR/FSRR)

ADDITIONAL EXPERIENCE AND TECHNICAL PROFICIENCIES

•Skilled user of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

•Skilled user of MRI, AMSI, OneSite and Yardi (Genesis/Voyager), CRM, Knock, LRO and YieldStar

•Skilled user of Mobile Operating Systems i.e., Android and iOS

•Experienced in Social Media Networks i.e., Facebook, Instagram, LinkedIn

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