Customer Service Call Center
Resume:
Ragena Harris
Experienced Call Center/Retail Sales Associate/Customer Service Rep/Assistant Teacher. Madison, WI 53717
************@*****.***
Experinced Call Center/ Retail sales associate with more than 10 years of retail/ customer service seeking a customer service and/or entry level management position. Authorized to work in the US for any employer
Work Experience
Float Teacher
Preschool of the Arts-Madison, WI
May 2024 to Present
Currently serving as a fill in staff member for teachers who are on vacation or who may be out sick for the day. Working with elementary age students and occasionally toddler age students as well. Supervision of children during playtime while developing good rapport with them, as well as assisting the main teacher with anything else needed is included in this role. Student Advocate
LIGHTHOUSE CHRISTIAN SCHOOL-Madison, WI
February 2022 to May 2024
Responsible for assisting elementary-age students in further developing their reading skills through use of phonics, as well as providing additional in-class supports with students wherever needed. Also helping with supervision of students during lunch and recess times for additional safety. Call Center/Customer Service Representative
Loomis Enzymes, Inc.-Madison, WI
November 2018 to March 2020
Responsible for answering phones in a professional manner and answering inquiries as they come in, as well as placing phone orders for enzyme supplements and transferring orders placed on the web or by fax. Also responsible for setting up new accounts for healthcare practitioners, reviewing credentials, transferring any escalating issues or product complaints to a supervisor, as well as filing daily sales reports and other paperwork.
• Position laid off due to Covid-19
Call Center Customer Representative
UW Colleges/UW Extension Solution Center-Madison, WI January 2018 to October 2018
Responsible for answering incoming calls regarding information about enrollment, transcripts, and general information, as well as answering emails and chat tickets with various questions about the UW Schools 2 year college programs. Also handling data entry of various transcripts, ACT scores, aid requests, scanning in documents, and printing, mailing, and faxing various documents. This was an LTE position and was strictly temporary.
Customer Service Representative
E-Commerce Innovations-Las Vegas, NV
November 2015 to November 2017
Responsibilities
Responsible for handling inbound phone calls from a queue as well as emails for inquiries, complaints, billing questions and payment extension/service requests. Trained to calm angry callers, repair trust, locate resources for problem resolution and best-option solutions. Also responding to customer inquiries via chat service and admin duties on company social media pages. Accomplishments
Displayed an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Skills Used
Built strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Retail Sales Associate/Cashier
Macy's Home/Furniture store-Las Vegas, NV
October 2013 to August 2015
Responsibilities
Assisted customers with purchase decisions based on needs for their home, kept abreast of styles and trends and how to best market them to the customer, made sure customers received receipts for all transactions, used omnichannel resources to order by internet as a second option, watched out for loss prevention through leakage and theft.
Accomplishments
Developed great relationships & established rapport with customers for repeat business while promoting brand awareness and teaching the features and benefits of our products, inspiring the customer to return to buy more and celebrating their purchases at checkout... Skills Used
Using product knowledge, patience and persistence, positive attitude and superior service. Beauty Consultant/Retail Sales Associate
Macy's-Madison, WI
October 2012 to September 2013
Responsibilities
Taught proper makeup application and skincare knowledge while promoting brand awareness, generating sales and developing relationships and establishing a solid clientele base. Accomplishments
#1 beauty advisor for presales of GWP events in the district, #2 counter for opening new accounts in cosmetics in store, grew solid clientele base quickly for department. Skills Used
Makeup artistry/ skincare application skills as well as excellent customer service, taking the necessary time to make each customer feel special and want to return for repeat business. INC clothing specialist
Macys-Madison, WI
October 2009 to April 2013
Responsibilities
Helped customers choose proper clothing based on needs/wants while promoting brand, maintained clean fitting rooms and selling area, cash handling and chargebacks, ensured clothes were neat and sized correctly.
Accomplishments
Because i had a very warm and friendly welcome and always had a very trendy appearance, i had great ideas of what to suggest to my customers, therefore consistently inspiring them to return again and do continued business with me.
Skills Used
Leadership, knowledge of styles and trends, and the ability to have the patience of a saint to counter any adversities or difficulties.
Education
certificate in Computerized Office
ICDC college - Los Angeles, CA
January 2001 to July 2001
Certificate in Travel/Tourism
Advanced Career Training - Atlanta, GA
May 1996 to November 1996
Certificate in Nursing Assistant
Madison Area Technical College - Madison, WI
1992 to 1992
High school diploma in General
Lafollette High School - Madison, WI
June 1991
Skills
• retail sales (10+ years)
• food service (8 years)
• customer service (10+ years)
• In-depth knowledge of building exceptional customer service experiences, 10+ years in the Retail/ Customer Service environment, ability. to stand for long periods of time and move at a fast pace, meeting sales goals in a team- selling environment. (10+ years)
• CSR (10+ years)
• Call Center (3 years)
• Customer Support (3 years)
• Customer Care (10+ years)
• Microsoft Office
• Typing (4 years)
• Live Chat (1 year)
• Telecommunication
• Salesforce
• Makeup Application (1 year)
• Sales Support
• Communications (10+ years)
• Time Management (10+ years)
• Sales Experience (10+ years)
• Data Entry (1 year)
• Microsoft Word
• Microsoft Outlook (2 years)
• Office Experience
• English
• Pre-sales
• CRM software
• 4G/LTE (4 years)
• Zendesk
• Sales
• Computer skills
• Cash handling
• Communication skills
• Order entry
• Telemarketing
• Cash register
• Retail sales
• Cash handling
• Customer service
• Sales
• Live chat
• Supervising experience
• Zendesk
• 4G/LTE
• Learning technology
• Social media management
• Childcare
• Experience working with students
• Makeup application
• Account management
• CRM software
• Teaching
• Windows
• Leadership
• Recruiting
• Medical terminology
• Classroom experience
• Typing
• SharePoint
• Front desk
• Epic
Certifications and Licenses
driver's license
CPR Certification
Additional Information
Also have several years of experience in food service as well as previous experience in telemarketing, warehouse, janitorial/ cleaning, and healthcare. Very outgoing, friendly, professional, very punctual and do not like to miss work.
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