Front Office Business Development

Alaa Moustafa

E-MAIL *************@*****.***

MOBILE +201*********

DATE OF BIRTH 21 March 1981

MARITAL STATUS Married -3 children

NATIONALITY Egyptian

ADDRESS * ****** ****,******* ******,Menoufia,Egypt OBJECTIVE Front office

PROFESSIONAL

SKILLS

Middle East management experience in a multi-cultural environment including Resorts and City Hotels

Multinational hotel experience : Hilton, Fairmont, Dusit, Sheraton and Kempinski hotels

Detail oriented with high dedication to service, quality, and customer satisfaction

A leader and team builder with good administrative skills.

Solid experience in forecasting, business development, profit/yield improvement, preparation execution and follow through of business plans, strong statistical and analytical abilities.

A pioneer in opening new hotels and building new teams.

Previously a professional trainer (Fairmont,Dusit and sheraton) EDUCATION

Bachelor of Hotel

Management, Menoufia

University, 2002

ACHIEVEMENTS Total Quality Management at Royal Maxim Palace Kempinski Cairo, raising the hotel rank to be one of best top 5 hotels in Cairo

Situational leadership and problem solving seminars.

train the training program at Sheraton Sharja Beach Resort & Spa” part of Opening program”

Supervisory development seminars at Dusit Thani Lake View Cairo

COMPUTER SKILLS

Opera “many

versions,02,04,05” Power

user of MS Office, Internet,

and E-mails handling

TRAININGS &

CERTEFICATION

S

Train The Trainer

Fire & First Aid “Egyptian Red Crux”

Handling Complaints

Seven Habits of Highly Effective

Policy and procedure

Delegating and motivating people

Mentoring training

Policy and procedure

LANGUAGES

ARABIC

English

Italian

Simple Chats

Business

Discussions

● ● ●

Understand Text ● ●

Business Writing ● ● ●

WORK EXPERIENCE

Dec 2019-current

3Y 3M

Dec 2016 – oct 19

2Y 11M

Night Manager

St Regis Almasa New Administrative Capital

Night Manager-Acting Assistant Front Office Manager Royal maxim Palace kempinski 5*

245 rooms, 7 Outlets, 9 Meeting Rooms,largest ballroom in the city In charge over all hotel department and smooth hotel operation during night shift.

EMPLOYERS

Conrad

Fairmont

Dusit

Sheraton

Kempinski

St Regis S

3Y 3M

2Y 6M

4Y 7M

8M

2y 11M

3Y 3 M

Nov 15 – jun 16

8 M

Duty Manager

Sheraton Sharjah Beach Resort & Spa 5*

352 rooms, 5 Outlets 3 ballrooms

Name Company Title E-Mail Mobile

Hisham Abdelghafar Dusit Thani lake view Cairi Director of rooms Bassem Milad Ritz Carlton Cairo F.O Manager ******.*****@********.*** Opening team”Opening certificate” participating in building new team and training sessionsfor new hiring staff.

Mar 14 – Sep 15

01Y 11M

Senior front desk supervisor& DutyManager

Dusit Thani Dubai 5*

321 rooms, one of the most busy hotels in Sheikh Zayed Road,Dubai

MARKETS

Cairo

UAE

Sharm Elsheikh

8Y 5M

2Y 5M

3Y 3M

Oct 10 – Nov 13

03Y 1M

Front Office Supervisor

Dusit Thani Lake View Cairo 5*

449 rooms,Business hotel

Mar 08 – Sep 10

02Y 6M

Front office agent& front office shift leader

Fairmont Heliopolois & Firmont Nile City 5*

500+ rooms, operating different market segment” Business, Leisure and other governmental”

Mar 04 – Jul 07

03Y 3M

Chief telephone operator&Guest service center

Conrad Sharm Elsheikh Resort 5*

350 rooms, management of telephone operator and guest service center.

REFERENCES

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