Sales Leadership Marketing

CARISSA SHAW

(***)918-***-****

************@*****.***

OBJECTIVE

ToobtainachalengingjobwhereIcanutilizemyskilsandexperienceincustomersatisfaction,sales, marketing,technicalsupport,officemanagement,multi-tasking,andproblemsolving. EXPERIENCE

AT&T 2008-Current

RetailStoreManager

Maintainedinventoriesatadequatelevels.

Responsibleforhumanresources,accountingandpayrollduties.

Implementedastore-prospectingplantoincreasesales.

AnalyzedSalesandInventorydatatoidentifyareasofprofitandloss.

Setindividualteam membersalesgoals.

Facilitatesandparticipatesinweeklystafftraining/educationalsessionstoincreaseknowledge.

Responsibleforallfunctionsoftheretailstore;includingbutnotlimitedto,sales,customerservice, adjustments,andtechnicalsupport.

Maintainedinternalvisualmerchandisingandin-storedisplays

ProvidedcoachingandfeedbacktoSalesrepsperformingatorbelowgoal. L’Oreal 2007-2008

ExecutiveAdministrativeAssistanttoPresidentofSalesandMarketing

Coordinatedandorganizedoff-sitequarterlySalesmeetingstomotivateandeducatestoreowners.

Preparedagendas,minutes,&PowerPointpresentationsforallcompanyrelated meetings/conferences.

Createdlayoutanddesignofsalesbrochures,marketingcollateral,companywebsite,packagingand advertisingandmerchandisingmaterials.

Coordinatedflights,hotels,carrental,entertainment&diningforallcompanyrelatedtravel.Prepared anddistributedtravelitineraries-alongwithemployeereimbursementforms.

Improvedmoralbycreatingafun,team orientedatmosphere-alongwithfriendlycompetitionbetween stores.

Implementedstoreowneraccountability/disciplinaryactionprogram forSales&Diversionnon- compliance.

Responsibleforthecoordinationandanalysisofquarterlycustomersatisfactionsurveys,alongwith generalsupportoftheleadershipteam.

Gathered&analyzeddatafrom surveys,companydatabase,competitivepricing/sales&leadership team.Utilizeddatagatheredtorecommendactionrelativetodistribution,pricing,newproductsthat areselling&howtomarkettheproductssuccessfully.

AssistedthePresidentinthesaleorpurchaseofallRDAProMart&StateBeautySupplystores.

Prepareddistributorcontractsforstoreowner’s,

Coordinatedshows,exhibits,sales/marketingmeetingsfordistributorstonetworkandmarkettheir products.

AT&T 2004-2007

BusinessAccountManager

Responsibleforservicingnewandexistingaccounts.

Singlepointofcontactforallsmallbusinesscommunicationneeds.

Responsibilitiesincludedbutnotlimitedto;sales,technical,&billingforthefollowingproductsand services:cellphones,internet,phonelines,managedinternetservices,VOIP,longdistance,data, phonesystems,complaints,&muchmore.

REFERENCESAVAILABLEUPONREQUEST

Usedpowerfulsellingtechniquestoupgradeclientstoamoreprofitablepackage.

ResponsibleforMarketingtoprospectclients.

ProvidedclientswiththebenefitsofourproductsthroughSalesbrochures,proposals,andsales presentations.

Overcameobjectionsandclosedsales!

Responsibleforaminimum increaseinrevenueof20%-monthly.

AwardedFortune500(quarterly)&PresidentsClub(annually)awardforexceedingsalesquotas. AT&T 1999-2004

WorkforceAnalyst–OfficeManager

Analyzeddataavailabletopredictandforecastcallvolume.

Managedastaffof8-10employees.

Scheduleagentsbasedonpredictedcallvolume.

Maintainedacallcenteranswerpercentageof95%orhigherbyallocatingcallvolumebetweenfive differentcallcenters.

Responsibleforalldutiesrelatedtocompanytravel.

Created,organized,&maintainedallbusinessfinancialgain&lossreports.

Assistedhelpdeskwithapplicationtechnicalsupport.

ResponsibleforQuickBooksandpayrollduties.

ADDITIONALINFORMATION

Knowledgeable ofMS Word,MS Excel,MS PowerPoint,MS Access,MS Publisher, SharePoint,QuickBooks,Adobeandmanymore.Ialsohaveskilsandexperiencein preparingquotes,bids,contractsandlegaldocuments.

Contact this candidate