Customer Service Sales Manager

A. Howard Sharpe, Jr.

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A. HOWARD SHARPE, JR.

**** ***** ****** *****, ********, NC 28056 704-***-**** *********@*****.*** PROFESSIONAL EXPERIENCE:

Rental Sales Agent 2021 - Present

AVIS / Budget Group

Charlotte, NC

Process car rentals for customers (reservations and walk ups)

Manage high-volume, stressful situations to ensure customer service standards

Train and mentor junior employees

Guest Services 2014 - 2021

Billy Graham Library

Charlotte, NC

Conducted tours for high-profile visitors

Managed front desk greeter team

Responsible for opening / closing the library

Drove parking lot shuttle

President 2000 - 2014 (RETIRED)

Brooke Chase Associates

Charlotte, NC

Executive search firm recruiting in the building materials, kitchen and bath and hardware industries

Served the recruitment needs of Fortune 500 companies throughout the United States and Canada Director - Corporate Sales Training 1996 – 2000

Pioneer Plastics Corporation, (Pionite Decorative Laminate) Auburn, ME

Contributed to record company sales through sales and product training

Established company relationships with key distributors(Industry Contacts)

Developed the Pioneer Plastics Sales and Product Training Program for presentation in the field and at the factory

Managed and presented Sales and Product Training Programs to Pioneer Plastics sales staff and to distributor sales and specification personnel throughout the USA, Canada and Australia National Sales Manager 1993 – 1996

Pioneer Plastics Corporation, (Pionite Decorative Laminate) Auburn, ME

Distributor acquisitions and company sales for this period remain a company record

Managed 13 region sales managers throughout the U.S and Canada

Developed and implemented Pioneer Plastics Sales and Product training Region Sales Manager 1985 – 1993

Jacuzzi Whirlpool Bath

Walnut Creek, CA

Central Region – 1990-1993

Mid-Atlantic Region – 1985-1990

A. Howard Sharpe, Jr.

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Developed and achieved budget and sales plan every year

Supervised district sales representatives and region office staff

Established and maintained upper-management contacts with high-profile customers

Recognition and Accomplishments:

1989 - Achieved sales plan of $11,000,000

1988 – Region Manager of the Year with a sales increase of $776,367

1987 – Member of Sales Leadership Council with a sales increase of $1,326,000

1986 – Established Mid-Atlantic Region

SKILS:

Microsoft 365 WORD PowerPoint Outlook

EDUCATION:

AA – Business Administration Gaston College

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