Health Care Administrative Support

J. MARK ANDERSON

Gainesville, GA ***** 678-***-**** *******@*******.***

PROFESSIONAL SUMMARY

Experience in various professional roles has created strong communication skills with a wide variety of people with disabilities, multi-cultural individuals and employees with wide levels of education. Communication with medical professionals on technical and medical problems has been a strength by rapidly understanding complex issues and working to identify a solution as a team. Planning skills required financial knowledge, data analysis and consensus building within a multidisciplinary team. Health care process analysis is an important skill to determine barriers and create actions to goal attainment. Project Planning

Data Analysis

Information Systems

Staff Recruitment

Public Relations

Process Management Analysis

Health Care Legal Knowledge

Financial Accounting

SKILLS

Group Leadership Training

Contract Negotiation

Staff Management

Database Management

Financial budgeting and reporting

MS Office

Customer service-focused

WORK HISTORY

Health Care Management Consultant, 06/2011 to 11/2024 Self Employed – Lawrenceville, GA

• Performed federal contracting guidance and contract development to several businesses to allow them to provide health care goods and services to federal government.

• Much of this work required entering contract data into federal databases and working with federal contract officers and clients to finalize their contracts.Total contract value was over $1 million dollars.

• Conducted organizational process analysis of service delivery and provided evaluation reports to management with recommendations for improvement.

• Developed business opportunity proposals to participate in federal health care grants for new services and patient populations.

Acting CEO/COO, 07/2007 to 06/2011

US Department Of Veterans Affairs, Health Admin. – Duluth, GA

• VA Southeast Network is comprised of eight medical centers and 40 outpatient clinics in Alabama, Georgia and South Carolina with over 14,000 employees and $2.3 billion dollar budget in 2011. Served as Acting CEO for eight months and COO for four years with primary goal of delivering health care services to over 350,000 eligible veterans in three states. In addition to ensuring quality medical care delivery, delivery of administrative support services were provided by departments under COO position which included; finance, logistics, human resources, prosthetics, staff education, information systems and capital assets management.

• Significant accomplishments were coordinating implementation of digitalization of diagnostic images as component of electronic medical record of each VA patient, addition and replacement of over $150 million in high tech medical equipment, and transformation of inpatient care designed facilities to outpatient care delivery. Key goal was increasing primary care access to majority of patients closer to their homes via community based clinics through construction and leasing project planning process.

• Financial accomplishments centered around increasing patient and third party collections by improving performance on each step of revenue cycle. Improving patient registration process, designation of non- service care, which enabled collections for non-indigent patients' care, and timely coding for all patient encounters were key responsibilities for staff. Close coordination of efforts with VA Patient Eligibility Center and Consolidated Patient Accounts Center were necessary to reach ever increasing revenue goals each fiscal year.

• These positions were demanding and required flexibility and adaptability to ever changing healthcare and political environment of federal healthcare agency. Knowledge of details in complex areas within areas of responsibility such as information systems, medical equipment, financial models, human resource regulations, and federal acquisition regulations were critical to quickly grasp issues and develop plans to implement services for patients in timely, quality care manner.

• Served as the Acting Medical Center Director (CEO) in Dublin, Georgia for six months and initiated new programs in Mental Health and Primary Care based on VA grants.

• Served at the Acting Associate Director (COO) in Decatur, Georgia for nine months with oversight of a

$300 million budget and 3,000 employees. Accomplishments were initiating new budgetary processes to better manage expenditures, new HR hiring processes for faster on-boarding of nursing personnel in a highly competitive labor market and development of facility plans to improve space utilization on the main campus for clinical services with administrative functions moved to leased space nearby. Health System Specialist, 01/2003 to 06/2007

US Department Of Veterans Affairs – Duluth, GA

• As Network Planner, planning for major initiative known as CARES (Capital Asset Resource Enrollment Strategy), transformative national plan to move VA Healthcare Administration to primary care healthcare delivery system with access within 30 minutes and 30 miles for majority of patients.

• Highly analytical process required forecasts of Veteran users in future and required services and costs.

• Plans were developed to identify where and how these services would be delivered using computer modeling process that required massive amounts of data input by planning staff.

• Total cost 20 years in excess of $200 million for Network. Health Systems Specialist, 10/1993 to 12/2002

VA Health Care System – Columbia, SC

• Serving as staff assistant to medical center director and associate director provided broad exposure to medical center operation and required regular interaction with diverse staff members, medical school partners, Veterans and members of community.

• Managed multiple clinical services to improve service delivery in Audiology and Speech, Optometry, Radiology, Rehabilitation, Dental and Laboratory. Reduced clinic appointment wait times, facility remodeling and equipment upgrades for new imaging technology in radiology and dental.

• Accomplishments were development of six community based clinics in SC, digitalization of medical diagnostics departments, increased access to audiology services, installation of shared MRI unit with US Army at Fort Jackson, SC and increased in number of Veteran users by 10,000 through public affairs program on VA health benefits offered to eligible Veterans.

• Organized and managed contracts directly related to strategic mission of healthcare system Provided in-depth support to executive staff in regards to healthcare programs and administration Reviewed and oversaw construction and renovation projects

• Resolved problems, improved operations and provided exceptional service Carried out day-day-day duties accurately and efficiently

• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment

• Resolved conflicts and negotiated mutually beneficial agreements between parties Used coordination and planning skills to achieve results according to schedule

• Transitioned all imaging to digital and renovated several departments, such as dental, rehab, radiology and lab.

Various Positions, 03/1984 to 09/1993

VA Health Care System – Battle Creek, MI

• Health Systems Specialist for Chief of Staff for Clinical Services

• Coordinated recruitment, boarding and credentialing of medical staff

• Resolved patient concerns

• Recruitment of clinical department directors

• Planning and implementation of new clinical services

• Participation in medical budget operations

• Supervisory Recreation Therapist for long term care psychiatric VA facility VA Health Care System – Augusta, GA

• Recreation Therapist, 05/1978 to 03/1984

EDUCATION

Master of Public Administration: Health Administration Western Michigan University - Kalamazoo, MI

Bachelor of Science: Therapeutic Recreation

Clemson University - Clemson, SC

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