Customer Service Specialist

Imani Reed

Email: ***********@*****.*** phone: +1-773-***-****

Education:

Central State University, Wilberforce, Ohio - August 2019 - present Bachelor of Science, Business Technology (sought)

Work Experience:

Walmart, Crestwood, IL – Oct 2021 – Dec 2022

Stock (CAP 2) Associate (full-time) A

● Prepared the merchandise in the receiving area.

● Completed the work of receiving goods directly.

● Sorted and unloaded general inventory trailers.

● Picked up goods from trucks and sorted them onto each pallet.

● Operated to move bulk goods for storage.

● Classified goods according to the pick.

● Maintained cold chain, freezing, and cold storage. Amazon Warehouse, Chicago, IL – May 2020 – July 2021 Warehouse Packaging and Handling Associate (full-time)

● Received and properly stored warehouse inventory.

● Received and packaged customer orders.

● Loaded boxes into trucks for shipment.

● Kept record of products using scanners to read bar codes on products.

● Viewed prompts on screens and followed the direction for some tasks.

● Troubleshoot problems and ensure the product meets quality requirements. McDonald’s, Chicago, IL – July 2020 – Dec 2020

Customer Service Specialist/ Cashier (full-time)

● Registered customers’ orders in the POS system of the store.

● Ensured the correct change and adhering to the policy of the store regarding gift cards and coupons.

● Greeted and welcomed customers as they arrive at the store.

● Handled customer complaints politely and passed them to management and assisted to resolve them.

● Kept working space clean and well-maintained.

● Handle all cash and credit card transactions while maintaining friendly and timely food and drinks service.

● Assisted in system order processing at the drive-thru window.

● Transported orders from the kitchen to counter and drive-thru window. Allstate, Chicago, IL – June 2019 – Aug 2019

Secretary (part-time)

● Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.

● Examined claims, records, and procedures to grant approval of coverage.

● Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.

● Created agendas and communication materials for team meetings.

● Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

● Improved operations by working with team members and customers to find workable solutions.

● Provided excellent service and attention to customers when face-to-face or through phone conversations.

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