Customer Service Team Member

Piper Stepp

*** ********** ** ***** ** ***** ********@*****.*** 614-***-****

I'm an organized and dependable employee who manages multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals. I'm great at working as a team member as well as independently.

Work History:

Cracker Barrel, Mansfield, OH

Retail Associate

I work in the shop before the dining room, ensuring everything is stocked and organized and checking out guests. I also check on food for guests who deliver or pick up their food. My job is predominantly customer service, and I interact and make connections with guests. Steakn’Shake, Mansfield, OH

General Employee

I cooked meat correctly and on time on the grill, assembled sandwiches and other food on the line, made high-quality and aesthetically pleasing milkshakes, worked the drive-through window with a positive and welcoming attitude, took orders through the headset, assisted customers with ordering on the kiosk, became familiar with the menu to help customers with ordering what they’d like, customer service, answering phone calls, took the initiative while during a rush or while there was not a manager available, kept the register accurate through correct billing, payment processing, and cash management practices, properly kept track of the orders, and addressed guest needs, questions or concerns to create optimum experience onboard McDonald's, Bellville, OH

Crew Member

I worked at the front counter, drive-thru, and other areas, addressed guest needs, questions, or concerns to create an optimum experience onboard, conducted various administrative duties and errands, collaborated with team members to complete orders, trained new team members on procedures, customer service, and sales techniques, packaged menu items into bags or trays and placed drink orders into carriers, worked well with teammates and accepted coaching from the management team, operated the cash register to ring up the final bill and process various forms of payment, cleaned and maintained all areas of the restaurant to promote a clean image, became familiar with products to answer questions and make suggestions, provided excellent customer service by greeting customers and meeting quality expectation, and took customer's orders. Fast Eddie's Pizza, Bellville, OH

Front of House Team Member

I answered phones, trained new staff in front-of-house procedures, customer relations, and cleaning, kept the register accurate through correct billing, payment processing, and cash management practices, took orders, cashed customers out, handed out take-out orders, and properly tracked the orders. Brumby's Coffeehouse and Pizzeria, Bellville, OH

General Employee

I cooked and prepared various foods, served customers, answered phones, took orders from the phone and the front counter, worked successfully within tight deadlines and a fast-paced atmosphere, maintained an excellent attendance record, and consistently arrived at work on time. Education:

Clear Fork High School, Bellville, OH

- Graduated 2024

Skills/Interests Verbal communication, teamwork, multitasking, leadership, fast learner, friendliness, positive attitude, strong work ethic, art, education, communications, psychology, sociology, outer space, cooking

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