Customer Service General Manager
Resume:
Melinda Lawson
Poquoson, VA *****
***************@*****.***
Work Experience
Training General Manager
Papa John's International-Hampton, VA
May 2000 to October 2023
• Responsible for overall performance of the Hampton - Commander Sheppard Blvd Papa Johns restaurant location.
• Manage inventory
• Responsible for training new Managers and Employees.
• Responsible for interviewing and hiring new Employees.
• Facilitate workshops and new Team Member orientation
• Responsible for KPIs and P&L for the Hampton Commander Shepard Papa Jons location
• Responsible for Customer satisfaction.
• Responsible for developing Employee work schedules
• Responsible for performing Employee performance evaluations
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Led a team of 15-30 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business
• Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
• Mentored and coached employees to develop their skills and advance within the organization
• Implemented performance metrics tracking system that improved accountability and productivity levels
• Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement
• Developed comprehensive training programs for new hires ensuring smooth onboarding process Education
High school diploma
Poquoson High School - Poquoson, VA
September 2000 to June 2003
Skills
• PowerPoint
• Word
• Outlook
• POS
Certifications and Licenses
ServSafe
Food Handler Certification
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