Service Representative Information Technology

Tara Cherry

Houston, TX

Phone: 979-***-****

E-mail: ***********@*****.***

Objective

Highly-dedicated, competent, and experienced professional seeking a Medical Billing position with the opportunity for growth within the organization

Education

American Intercontinental University (AIU) - Pasadena, CA (June 2007)

Certification in Information Technology (I.T.)

A+ Certification

HIPAA Certification

Experience

Senior Patient Service Representative (July 2018 – Present) Acclara (Houston, TX)

Assisted patients with billing, insurance verification, and payment processing

Created payment plan options while providing individual E.O.B’s to patient for account resolution

Trained and mentored 15 new employees

Met and exceeded performance goals established in call efficiency, member satisfaction, and payment collection

Customer Service Representative (September 2012 – June 2018) Patient Financial Services (Houston, TX)

Assisted patients with billing inquiries and payment processing

Multiple executive compliments

Maintained a call quality and assurance score average of 95

Trained and mentored 11 new employees

Lead Technician (September 2007 – August 2012)

Verizon Wireless (Houston, TX)

Assisted customers with the set up of new services

Handled escalated calls and led a team of 6 technicians Disaster Relief Supervisor (September 2005 – May 2006) F.E.M.A Department of Homeland Security (Pasadena, CA)

Supervised, hired, and trained an average staff count of 10 to 15 reps

Completed lost victim searches

Assisted disaster survivors with completion of federal applications Skills

Excellent written, organizational, and interpersonal skills

Billing/Operating Systems

Epic, Cubs, Navinet, Citrix, Orbital, Healthcare Report (HCR), Incontact, Medicaid, Navicent

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