Customer Service Relations

RC Roxann Coleman

Chicago, IL ***** 773-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS • Purchasing

• Business Management

• Customer Engagement

• Talent Development

• Health Code Compliance

• Schedule Coordination

• Food Safety

• POS System Knowledge

WORK HISTORY BARTENDER / SHIFT MANAGER 04/2024 to CURRENT Ph. D Pub Chicago, IL

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.

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Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.

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Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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GENERAL MANAGER 07/2020 to 07/2023

The Delta Chicago, IL

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

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Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

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Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

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Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

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Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

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Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

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BARTENDER/SERVER 08/2017 to 03/2020

Ja' Grill Chicago, IL

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

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Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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EDUCATION Radio And Television Broadcasting 08/2018 Illinois Media School, Chicago

Associate of Arts Journalism 05/2012

Harold Washington College, Chicago

High School Diploma 06/2006

Kenwood Academy, Chicago

CERTIFICATIONS • Bassett Certified (on/off premise)

• Certified Food Service Manager

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