Customer Service Representative
Resume:
Lorraine Kelly
Spring TX *****
***********@*****.***
General administrative professional with experience in warehouse operations. Avid on the job learner excited to apply acquired knowledge while advancing skill set for the benefit assisting with the growth of the company.
Authorized to work in the US for any employer
Willing to relocate to: The Woodlands, TX - North Houston, TX - Tomball, TX Work Experience
PREMIUM PRODUCT ADMINISTRATOR
CEVA Logistics Houston, TX
May 2022 to February 2024
Handled land and air transportation preparations of all imported and exported freight
Prepared all required shipping documentation
Ensured all customer service procedures were followed including follow-up contact via email
Traced and tracked all shipping activities
Updated company software to allow better tracking of freight
Maintained ongoing relationship with various vendors
SAP
Customer Service Representative II
XPO Logistics Houston, TX
November 2019 to May 2022
Assist customers and business partners via telephone and email
Handle customer complaints in a calm, professional manner
Diagnose, assess and resolve problems or issues
Monitor progress of delivery routes
Scan haul-away pods and verify stamps
Process changes or cancellations to delivery orders
SAP
Billing and Claims Specialist
Filed claims for missing or damaged freight
Uploaded claims as PDF
Invoice review and apporoval
Data entry
Determine whether to return, deny or pay claims following organization policies and procedures
Resolved drivers issues in regards to the settlement of claims /payment for damages Sanitation Worker
Galdisa USA - Conroe, TX
February 2018 to September 2019
Clean and sanitized bathrooms office areas break room, inventory PZ Operator
XPO Logistics - Elizabeth, NJ
September 2017 to January 2018
Machine operator
Order picker
Maintain an Organized work station.
Control outbound and incoming inventory
Verification of outgoing orders being mailed
Order Picker
CVS Health - Conroe, TX
June 2016 to August 2017
Pick pieces of merchandise, place into a tote or box designated for any particular area. Document and report all damaged product using appropriate paperwork and procedures Ability to read, write, and count accurately with good written and verbal communication skills. Handle anything from pharmaceutical to everyday items. Use of system to determine what slot or aisle to pick from. Worked quickly in a timely manner to ensure all orders were processed without error. Maintain communication with my supervisor and team. Education
High School Diploma June 2008
Weequahic High School - Newark, NJ
License in Cosmetology 2014
Empire Beauty School - Bloomfield, NJ
Skills
Microsoft Word, Outlook, Customer Service, Clerical, Machine Operator Maintenance, Microsoft Excel, Communications, Receptionist Inventory, Forklift Operator, Management, Retail Sales Cash Handling, Employee Training, WPM 65, Clerical (1 year), fluent in English Patient care for my grandmother over 5 years ... provided meds, food, one on one care, showers, clothes, hair & nail
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