Administrative Assistant Customer Service

Michele Edwards

Goose Creek, SC ***** 305-***-**** ***********@*****.***

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills

Administrative writing

Administrative staff supervision

Administrative coordination

Strong administrative proficiency

Administrative skills

Excellent computer skills

Able to work independently or as a team.

Can work efficiently in high volume/stressful situations.

Proficient in Microsoft word, Excel spreadsheets, Office, Service Management, Mass500, Ventice and Bidtracer.

Administrative oversight

Work History

Administrative Assistant/Dispatcher, 12/2019 to 03/2020

Randstad – North Charleston, SC

Payroll

Answered phones and scheduled service and maintenance calls.

Provided purchase orders to the technicians and vendors, received and closed PO'S.

Dispatched all technicians to their jobs throughout the day.

Made the schedule, entered all job information completed in Service Management.

Administrative Assistant, 06/2019 to 12/2019

Robert Half – North Charleston, SC

Customer service- answered heavy call volume 100+ calls per day.

Handled residents issues, made work order tickets, set up new residents in system,

Human resources, payroll, entering tickets and work orders, heavy data entry, background checks on New employees, handling New employee paperwork.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Estimate Coordinator, 08/2017 to 04/2019

Industrial Cooling Corporation – Metuchen, NJ

Processed 10-15 bids weekly for Government, Schools and Prisons.

Created and processed purchase orders for Vendors in excess of 500k a week.

Maintained and scheduled 40+ employees weekly.

Customer Service Representative, 01/2010 to 08/2017

Homeclick LLC – Edison, NJ

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers in fast-paced environment.

Entered customer interaction details in Software to track requests, document problems and record solutions offered.

Answered 100+ calls daily dealing with customer complaints/issues/returns and exchanges.

Processed 25+ purchase orders for returns and exchanges daily.

Supervised 14 employees as the Assistant Manager when Supervisor was out or unavailable.

Office Manager, 01/2000 to 01/2010

Bill Leary HVAC – Metuchen, NJ

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Improved office operations by automating client correspondence, record tracking and data communications.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Wrote 75+ service tickets weekly.

Was the primary focal point for getting all customer issues resolved in a timely manner.

Submitted and maintained records of all necessary permits through the city.

Education

06/1996

University High School - Fresno, CA

Certifications

Fred Pryor- Dealing with difficult people.

Fred Pryor- Managing project deadlines and priorities.

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