Customer Service Data Entry

LETICIA ARTACHE

669-***-**** *********@*****.***

Skills

● Microsoft Office Suite

● Multi Line Phone System

● Customer Service

● Front Desk Reception

● Vendor Management

● Database & Records

● Supervising Experience

● Time management

● Communication

● Phone Etiquette

● Inventory Management

● Organizational Skills

Experience

Santa Clara County Registrar of Voters (ROV)

Observer Attendant / Extra help September 2024- November 2024

● Before the tour would begin everyone would have to read and understand guidelines and would sign in and would be given an observer badge.

● During the tour I would answer questions the observer may have.

● I would take an observer through the ballot process making sure the observer understands the ballot process.

● Assisted in ballot flattening getting it ready for the next step. Receptionist / Greeter -Blackstone Consulting Inc Temp Agency Apple-San Jose CA November 2021 to June 2023

● Greeted employees and guests into the building, ensuring guests were comfortable and were connected with their correct host.

● Notified the host of guest arrival in a timely manner.

● Maintained a guest log and issued badges when necessary.

● Excellent sense of judgment while ensuring work was handled efficiently without the need for constant supervision.

● Performed data entry as required.

● Monitored and maintained all working area conditions and equipment to ensure they were within corporate standards for cleanliness, proper maintenance, and safety.

● Additional duties included filing, sorting, mail distribution, and completing additional projects as needed.

● Applied acquired job skills and company policies and procedures to complete assigned tasks

● Ordered Office supplies when needed

● Covered Employees lobby when staff are out sick or on a scheduled time off. Office Specialist ll- Trendtec Temp Agency

San Jose Dept of Fire DOT Dept of City Clerk Bureau of Fire Prevention- October 2018 to January 2020

● Excelled at handling a variety of customer service and administrative tasks and resolved customer issues with expediency.

● Demonstrated proficiency in handling invoice & ensured accuracy in data entry

● Handled high volume of permit generation and distribution in a timely manner

● Calmed upset/angry customers by researching and rapidly solving their problem (mostly regarding invoices

& permits)

● Handled client requests regarding invoices in a timely manner resulting in building solid customer-relationships

● Educated / informed customers regarding online Payment Finance Department

● Picked up mail and deliver department

● Praised for providing exemplary customer service to all customers including walk-ins.

● Incoming & outgoing mail;Scheduled Appointments over the phone or walk in

● Validated visitor parking tickets

● Managed and posted City council agenda and calendars on a daily basis on the Brown Act Board

● Entered contracts into an excel spreadsheet with accuracy and efficiency. Receptionist-Manpower Temp Agency

Net Gear-San Jose, CA February 2018 to October 2018

● Provided customer service to internal and external customers

● Routed phone calls to the appropriate department and / or individual

● Processed all incoming and outgoing mail

● Managers and Directors would email food orders to the receptionist

● Follow up with the manager and Director the day before you call for any changes on the food menu

● Catered food orders were placed at Conference room and set up

● Coordinated and managed invoicing for all orders (office supplies, catering for meetings, etc)

● Managed the copier, fax, and scanner machine (s) Security Office & Dispatch Clerk-Securitas Security Services Santa Clara Kaiser-Santa Clara, CA April 2017 to January 2018

● Secured the facility to make sure to unlock doors when visiting hours are in use

● Locked up the facility when closing occurred

● Monitored lost / found: all items that came into dispatch written in log book

● Inventory of all lost and found items using the log book

● Answered radio calls from dispatch and / or from other staff members:

● Wrote incident reports on a need basis and logged them into the computer system called PERSPECTIVE

● Radio dispatch for Incident Report number for written report(s). Administrative Assistant -Securitas Security Services Santa Clara Kaiser-Santa Clara, CA August 2015 to April 2017

● Provided complex administrative and project support to the department head, managers and / or Staff members including but not limited to the following

● Screened all outgoing and incoming calls

● Greeted KP Contractors and New Employees

● Excel:added new schedules and printed schedules for Santa Clara and six other off-site campuses on a weekly basis

● Processed new hires in HCM-initiating badge requests to taking photos and creating the badges and provided access using the Lannell System

● Reported and emailed incident reports such as Trip and Falls to the manager on a daily basis

● Took initiative to keep department documents updated as required

● Researched and collected information needed to complete project tasks or reports

● Performed other department specific duties as assigned Mailroom Clerk- Ikon / Ricoh

El Camino Hospital-Mountain View, CA February 2011 to March 2015

● Picked up mail from post office using company van

● High Volume and sorted mail by department

● Filled up cart with mail ready to deliver

● Picked up UPS / FEDEX from shipping and receiving, logged it in the log book for signature

● Outgoing envelope mail would get stamped by machine

● Picked up and deliver copy jobs from Copy Center

● Larger packages would be weighed on the scale and print stamped, placed it on the outgoing package area

● Inventory Copy Center and mail room at El Camino Hospital in Mountain View and Los Gatos.

● All outgoing mail and packages would be put on the outgoing tub.

● Obtained signatures for certified mail and copy jobs upon delivery

● Delivered the outgoing stamped mail and packages to the post office

● Stamped international outgoing mail

● Answered phones

● Outlook:read emails and responded to emails

Additional Experience

Lobby Receptionist / Securitas Security Services-Lam Research-Fremont, CA October 2008 to December 2010 Lobby Receptionist / Securitas Security Services-Siemens IT Solutions-Newark,CA August 2007 to October 2008 Lobby Receptionist /AlliedBarton Security Services-New United Motors Manufacturing Incorporated Fremont, CA July 2006 to July 2007

Lobby Receptionist / Barton Security Services- Sun Microsystems-Santa Clara, CA December 2000-to July 2006

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