Account Manager Business Development

Accomplished account manager with * years of experience driving company revenue and growth,

significantly increasing client satisfaction, and developing strategic and successful sales strategies. Proven track record in managing key accounts, strengthening client relationships, implementing software systems, delivering effective training seminars, and conducting large-scale presentations. Dedicated to customer relationship management and customer success, with an interest in opportunities related to construction, real estate, and business systems. Saas Management

Business Development

Strategic Planning

Financial Reporting

Negotiation Skills

Client Relationship Management

Team Leadership

Communication

Operations Management

Account Manager

Gordian (Hybrid) - gordian.com

Oversaw an annual portfolio of over $60 million in volume across 11 high-value key government accounts.

Managed end-to-end customer experiences and worked to swiftly resolve all client issues. Communicated with cross-functional stakeholders to develop technical solutions. Held weekly account review meetings to drive continuous improvement, address client feedback, and optimize services, resulting in higher customer satisfaction and increased annual revenue. was responsible for ensuring a seamless client onboarding experience. Facilitated large-scale kick-off meetings, informational sessions, pre-bid presentations, and training sessions for prospects and existing clients.

Managed monthly revenue forecasting with a high level of accuracy. Met business goals and target KPIs on a monthly and quarterly basis. Spearheaded the integration of AI systems, improving work process efficiency. Performed in-depth client data analyses to design and execute targeted growth strategies, resulting in a 20% increase in revenue.

Managed data software to identify and address potential operational inefficiencies Assisted in negotiating contract amendments and renewals, resulting in a 10% increase in contract value and extended client relationships.

April 2022 - August 2024

OBJECTIVES

Phone: 510-***-**** Email: *************@*****.*** Location: Oakland, CA 94605 AUSTIN MYERS

EXPERIENCE

CORE COMPETENCIES

Assistant Project Manager

Uprite Construction - upriteco.com

Assisted in managing the construction of several Amazon automated robotic distribution centers across the Bay Area.

Conducted general site safety training and managed the organization of company subcontractors. Collaborated with executive teams on design modifications to reduce costs. Engaged with company leaders to identify opportunities to expand the depth of engagement Managed all change order processes.

December 2020 - February 2022

Project Engineer

Hathaway Dinwiddie Construction Company - hathawaydinwiddie.com October 2016 - October 2019

University of Arizona 2011 - 2016

Degree - BS in General Studies / Social and Behavioral Sciences and Human Understanding References are available on request.

EDUCATION

General office and job-sight duties that evolved into assisting in the organization and tracking of subcontractor bids, drawings, and specifications.

Worked on E-builder and Procore software performing data entries. Prepared submittals, transmittals, change orders, daily progress photos, tool talks, bid requests, general bid leveling, RFI’s, and estimating.

REFERENCES

Strategic Account Planning

Contract Negotiation

Certified in ProCore for Project Engineering

CRM Software (Salesforce)

Contract Renewals

AI Integration and Implementation

Smartsheets

Microsoft Office, Bluebeam, Excel, Outlook Building Connected, OnScreen Takeoff, Struction Site, DocuSign, OSHA 10

Cloud-based services

CSM Software

SQL

SKILLS

Jtec HCM - jtechcm.com

Worked with various UCSF medical center representatives throughout the San Francisco Bay Area in managing ongoing hospital project upgrades.

Worked directly on managing OSHPD/HCAI infectious control construction within UCSF hospital operating rooms, managing project orders, schedules, and budgets. Served as the main point of contact for UCSF representatives’ issues ensuring compliance and engagement.

Project Engineer & Assistant Project Manager January 2020 - December 2020

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