Call Center Customer Service
Resume:
Treona Ponder
Fairburn, GA *****
*************@*****.***
Summary
Productive Call Center Representative with 2 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Skills
Sales closing
Quality Assurance
Report Preparation
Complaint resolution
Customer Service
Call Control
Customer Relationship Management
Answering questions
Call Center Customer Service
Customer Support
Verbal and written communication
Experience
September 2023 - January 2024
Smart Start Learning Academy - Union City, GA
Toddler and Five-Year-Olds Assistant Teacher
Assisted in the development of age-appropriate activities for toddlers and five-year-olds, such as arts and crafts, music, storytelling, and physical activities.
Organized field trips to local parks, libraries, museums, zoos. to expand learning experiences.
Provided a safe environment for children by monitoring their play activities and intervening when needed.
Developed weekly lesson plans based on state standards that were appropriate for the age group.
Read stories aloud to help develop literacy skills in young children.
Helped prepare nutritious snacks for the students during snack time.
Managed classroom supplies inventory and ordered additional materials when needed.
March 2021 - December 2023
Five Guys - Peachtree City, Georgia
Cashier
Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Developed effective working relationships with team members across multiple departments.
Attended regular training sessions on updates and changes within the industry or organization.
Provided accurate information regarding products and services while upselling additional products when appropriate.
Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Greeted customers and answered any questions they had about the store's products and services.
Assisted customers over the phone regarding store operations, product information and order placement.
Balanced daily transactions on a computerized point-of-sale system.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education and Training
Expected in June 2026
Georgia State University Atlanta, GA
High School Diploma
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