Technician customer service supervisor
Resume:
RESUME
Thomas A. Brosman III
Olympia, Washington 98513
360-***-**** Cell
************@***.***
Objective: I would like work outside or inside, with my hands and take good care of the company and the customer.Also i have a good driving record.
Experience:
Junior High School Math Teacher Umatilla Oregon 1977-78
Verizon Wireless: 1978 to 2000 Title: Cellular System Specialist. NOC Technician, Switch Technician, cellular field technician. Maintained a large cellular system with 21 cell sites over hundreds of square miles. Maintained all power systems, microwave systems, T1’s, antennas and cellular radios and processors. Managed contract tower crews. Was in charge many times for Seattle and Tacoma Systems and was lead technician on many projects.
Nortel Networks: 2000 to 2002
Title: Wireless Manager. Responsible for 30 company and contract technicians and the and commissioning of 800 MHz and 1900 MHz wireless systems. Wrote technical methods procedure for work conducted by my technicians and acting as a technical liaison for the company with large customers (ATT and Edge Wireless).
American Network, Eugene Oregon: March 1984 to April 87
Title: Switch Technician. Responsible for technical growth of Western Oregon business and maintenance of switch T1 equipment, maintained software and hardware in a DEX 400S switch.
Verizon Wireless, Tacoma Washington April 87 to July 2021. Senior Cell Site Technician from Astoria, Oregon the Cape Flattery. Maintained cell sites, microwave systems, on call for 5 solid years.
The Washington State Patrol: Retired hired 2001, retired July 2023
Title: Senior Telecommunications Specialist. Maintained WSP Radio System over two counties, programmed troopers’ mobiles and portables over a several hundred-mile service area. Worked on system upgrades, including statewide upgrade to P25. Maintained radio sites and Quantar and GTR base stations. Maintained company vehicle. Worked with tower crews to replace tower antennas and feed lines. Responsible for keeping KVL/Crypto up to date in all radios. Worked with and tested with telco on circuit problems. Maintained Communication/911 centers. Received many citations and several chiefs’ coins.
Education2002-Present- WSP provided schools: Astro Simulcast Workshop, Astro 25 IV&D Secure Communications, Astro Core 7.11 Workshop Programming, Radio System Administrator Workshop, Astro GTR 8000 Repeater, Astro 25 IV&D Site Technician Specific, Astro 25 IV&D System Overview, Basic RF, Introduction to R56, Basic Radio, Basic Networking, MCC 7000 Series Dispatch Consoles, Centracom Gold Elite.
1978-2000 Verizon provided schools: Two-week Nortel TDMA Installation and Commissioning School, Two week Nortel TDMA Installation and Commissioning School, Nortel Site Manager (NSM) Commissioning One week Motorola SC4812T Base Transceiver Station (CDMA), CDMA RF Interference Workshop Lucent/Hewlett Packard sponsored
One week Supercell CDMA Opto ATP Trouble Shooting Class, One week Motorola SAS CDMA Troubleshooting Class, One week Harris Fernon DVM6/11-45 Microwave Maintenance Class, Two day CDMA Seminar by Hewlett Packard, One week Motorola SC9600 CDMA Course, Three day CDMA Overview by Hewlett Packard, Two day Cellular Repeater School by Antenna Specialists. One day Digital Microwave Corporation Maintenance Course (10-18 Ghz)
Advanced Technologies (PCS and SS7) Class,1992-Digital Cellular and PCS Class,
Two-week Cell Site Maintenance School (HDII and Linear Power Amps),1991-Digital Basics School by John Mueller Associates, One week T1 Turn-up and Troubleshooting class by BCR
Five-week Northern Telecom DMS 250 Switch Class
Three week telecommunications switching switch by DSC,
Two week Nortel TDMA Installation and Commissioning School, Nortel Site Manager (NSM) Commissioning One week Motorola SC4812T Base Transceiver Station (CDMA),CDMA RF Interference Workshop Lucent/Hewlett Packard sponsored, one week Supercell CDMA Opto ATP Trouble Shooting Class. One week Motorola SAS CDMA Troubleshooting Class, One week Harris Fernon DVM6/11-45 Microwave Maintenance Class, Two day CDMA Seminar by Hewlett Packard, One week Motorola SC9600 CDMA Course, Three day CDMA Overview by Hewlett Packard., Two day Cellular Repeater School by Antenna Specialists, One day Digital Microwave Corporation Maintenance Course (10-18 Ghz),Advanced Technologies (PCS and SS7)Digital Cellular and PCS Class by Dr. Nemo,Two week Cell Site Maintenance School (HDII and Linear Power Amps),Digital Basics School by John Mueller Associates, One week T1 Turn-up and Troubleshooting class by BCR
GTE Schools Pole climbing, Three week Installation and Repair School,Two weeks Installation and Repair School
Awards: Received Nortel’s “Top Talent” Award in September 2001 for work in Installation and Commissioning. This award is given to the top 15% of Nortel Networks’ employees. Voted Most Valuable Employee of a total Verizon system change out in 1993 involving the replacement of two large switches, 250 cell sites. The project was a yearlong and over 50 employees worked on it. Was voted 3rd quarter MVP of Northwest Operations in 1997, Was awarded Team Player Award for Verizon Tacoma General Operations in 1997, Was 2nd quarter MVP of Northwest Operations in 1998. In the Washington State Patrol, I received many written commendations and several Chief’s Coins.
License Held: FCC General Radiotelephone License #PG-10-21313
College Degrees : 1975 AA Humanities Northwest College, Kirkland, Washington, 1977 BA Education/Literature WSU Pullman, Washington
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