Customer Service Behavioral Health

REBECCA LEANN LEEDS

** ***** *** 573-***-**** ********@*****.***

Williamsville, MO 63967

Objective

To obtain a position leading to advancement requiring but not limited to excellent problem-solving and customer service skills, a solid work history and strong work ethic who can work well in team settings or alone with little supervision.

Skills

·Avatar Nx; Client Documentation

·Computer applications course-Microsoft Word, Microsoft Excel, Microsoft OneNote, Microsoft Power Point, Microsoft Access; online Microsoft Office 365

·Usage of Internet Explorer, Google Chrome

·Customer Service

·Opening/Closing tasks of a store

·Usage of a cash register

·Unloading a stock truck

·Stocking shelves

·Activities of Daily living for residents/patients

·Running a drive-thru

·Stirring milkshakes

·Attention to detail

·Firefighting on a ship

·Labeling

·Opening/closing a store

·Cleaning of store

·Proper handling procedures of food

·Wear of proper uniform

·Third class swimmer

·Managing a store

·Cash Office Experience

·CPR, MHFA, YMHFA, CPI, and PFA certified

Experience

07/2022-Present

PSR Tech I (Youth), FCC Behavioral Health

Youth Mental Health First Aid, Avatar, Unbound purchasing, transaction envelopes, teaching clients skills in communication, socialization, physical wellness, hygiene, etc.

07/2020-07/2022

Team Lead, CCP (Show Me Hope), FCC Behavioral Health

Crisis Counseling, team management, ADP management, Relias Training, Zoom meetings, Stress Management tips, community outreach, etc.

06/2018-07/2020

Assistant Store Manager, Shoe Carnival

Customer Service, Cash Office, Microsoft Excel, POS system, Internet usage, unloading truck, rerunning shoes in aisles, loss prevention/known theft, RF system usage, opening/closing procedures.

05/2018-12/2018

Crew Member, Fazoli’s

Crew Member, drive Thru, Making breadsticks, Bus Tables, Food Server, Cash Handling at register, Customer Service.

10/2015-10/2017

Shift Supervisor, Subway, Inc.

Closer, sandwich artist. Skills in handling money, customer service, proper handling of food, and cleaning the store.

04/2015-07/2015

Sonar Tech/Recruit, United States Navy

·Participation for three months in basic training. Training in firefighting on a ship, attention to detail, proper fold and stow of apparel items, passing of third class swim test, learning of proper nutrition and fitness.

11/2014-03/2015

CNA, Oakdale

·Activities of daily living for residents, proper hygiene, feeding meals to residents, proper transferring of residents

10/2014-11/2015

CNA, Westwood Hills

·Activities of daily living for residents, proper hygiene, feeding meals to residents, proper transferring of residents

09/2014-10/2014

Team Member, Steak n’ Shake

·Running drive-thru, running fountain/milkshakes, Bussing/clearing tables

01/2014-09/2014

CNA, Oakdale

·Activities of daily living for residents, proper hygiene, feeding meals to residents, proper transferring of residents

07/2012-10/2013

Cashier, Fred’s, Inc.,

·Customer service, Layaways, Unloading weekly truck, Stocking shelves, Tasks for opening the store, Tasks for closing the store

Education

08/2013-05/2017

08/2009-05/2013

Associates Elementary Education, Three Rivers Community College Poplar Bluff, Mo

General Education Certification, Three Rivers Community College Poplar Bluff, MO

High School Diploma, Poplar Bluff Senior High School

08/2012-05/2013

Certified Nursing Assistant, Poplar Bluff Technical Career Center

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