Customer Service Patient Scheduling

JEFFREY TRACY

New York, NY ***** 347-***-**** *******@*****.***

** ***** ** ********** ** patient administrative positions

• Proficient in EPIC and Microsoft applications.

• Patient Scheduling

• Insurance Verification

• HIPAA

• EMR Updating

• Payment Collection

• Provider Relations

• Clinical Support

• Telephone Customer Support

• Medical Office Management

• Customer Service

• Patient Scheduling Proficiency

• HIPAA Compliance Understanding

• Strong Organizational Skills

• Teamwork and Collaboration

• Medicare/Medicaid

• Professional Telephone Etiquette

• Medical Terminology

• Customer Service Excellence

• Microsoft Office Proficiency

• Office Equipment Operation

Medical Secretary & Surgical Coordinator, 11/2015 - 03/2024 Hospital for Special Surgery – Main Campus Manhattan Interacted with patients and their families in person, on the phone and via email communications in a personable, and empathetic manner to ensure the best possible care

•

• Checked out patients after appointments and return visit scheduling

• In charge of scheduling surgical cases, pre op appointments and new patient and follow up appointments

• Managed physician's professional calendars for all surgeries or personal/ business engagements

• Fostered many working relationships in the hospital and in the office

• Managed front end payment collection and insurance authorizations

• In charge of training and developing fellow team members within the physician's office Managed and maintained a great relationship with colleagues and the patients to ensure the office experience was exemplary

•

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

• Was a key registration floater for numerous hospital locations wherever needed to help with patient flow

• Verified all insurances with close to perfect accuracy so the billing and revenue department can get paid

• Played a pivotal role in training and conditioning new employees to enhance the HSS experience. Scheduled all surgeries and pre surgical appointments for the patient, authorized the surgeries and corresponding testing

•

Patient Referrals Navigator, 03/2015 - 10/2015

Advantage Care Physicians – Midtown Manhattan

• Answered phones in high-volume referrals call center

• Performed prior authorizations for patient's referrals so the patient can be treated

• Communicated extensively with physician offices and the insurance company to obtain authorizations

• Notified the patients of any pending expiration dates on their referrals so they do not lose visits

• Coordinated urgent requests with patients' physicians when there are any issues that might arise. Patient Services Representative/Front Desk Associate, 07/2012 - 12/2014 Lenox Hill Radiology – New York

• Registered patients for all radiology appointments with utmost efficiency and courtesy

• Coordinated scheduling appointments for new and existing patients Assisted with medical records requests, burning CD's, printing and preparing reports for patients and physicians

•

• Escorted patients to their respective testing rooms and help prep them for their medical technologists. Accounts Receivable and Payable/Insurance Claims and Verifications, 03/2009 - 06/2012 New York Physical Rehab & Wellness – New York, NY

• Coordinated and followed up on unpaid insurance claims and balance billed patients

• Managed all patient requests and financial transactions

• Managed patient scheduling and orientation

• Coordinated the authorization process of MRIs and CAT Scans for the patients

• Posted all insurance payments from major insurance carriers and patients

• Handled all daily correspondence and incoming mail

• Responsible for all data entry and filing.

Some College (No Degree): Liberal Arts And General Studies Pace University Manhattan - Manhattan, NY

High School Diploma: 06/1988

EDUCATION

Curtis High School - Staten Island, NY

Contact this candidate