Customer Service Medical Billing

Patricia A. Love

**** **** **** ****, **********, GA 30458

Cell: 912-***-**** Home: 912-***-****

Email: ********.*.********@*****.***

Objective

With over 30 years of experience in diverse fields, particularly in the medical profession, I bring a wealth of skills, education, and dedication to any organization. While my background is rooted in healthcare, my transferable skills align with the needs of many industries. My primary objective is to help others, and I am seeking a remote position where I can contribute my expertise while enjoying the flexibility of working from home. I take pride in delivering excellence in everything I do and am confident I will be an asset to any team.

Education

Graduate Student – Addiction Counseling Program, Grand Canyon University

Projected Graduation: February 2026 (Online)

Life Coach Certification – Coachampions (Online)

Completed: March 2022

Document Specialist – At-Home Professions, Westin College, Fort Collins, CO

Completed: January 2014

Medical Billing & Coding/Transcription/Insurance

Master’s Coursework – Education and Focus on Psych/Addiction, California State University, Sacramento, CA

Three years completed

Bachelor of Science in Nursing (BSN) – California State University, Sacramento, CA

Completed: January 1996

Associate of Science in Nursing (ASN) – Fresno City College, Fresno, CA

Completed: September 1983

Vocational Nurse Certificate – South Georgia College, Douglas, GA

Completed: June 1978

Skills

Excellent communication and active listening abilities

Critical thinker with extensive healthcare and psychological knowledge

Flexible, goal-oriented, and adaptable

Strong multitasking abilities with a fast-learning curve

Proven problem-solving skills and an openness to feedback

Intermediate to advanced proficiency in Microsoft Office and various software

Remote work experience (5+ years) with the ability to work independently

Call center experience (Tricare – 3 years)

Proficient in medical billing, coding, and insurance processes

Professional Experience

Temporary Intake Representative

FEMA – USA

August 2023 – November 2023

Handled intake calls from individuals affected by disasters, providing financial support assistance.

Managed and processed necessary forms to ensure aid was provided in a timely manner.

Data Entry Specialist/Complete Specialist

Liveops – USA

December 2022 – May 2023

Handled inbound calls from immunology patients across the USA for AbbVie.

Collected and processed demographic, medical, and insurance information.

Assisted patients in enrolling in financial assistance programs and educated them about their diagnosis and treatment.

Professional Scorer

Pearson Inc. – Bloomington, MN (Online)

March 2015 – January 2021

Scored ACT exams and proficiency essays for students in grades 4-12.

Allied Health Instructor

Kaplan Career College – Nashville, TN

January 2007 – May 2010

Taught theory and lab courses for medical assisting students.

Intake Coordinator

Heritage Oaks Psychiatric Hospital – Sacramento, CA

October 2003 – May 2004

Performed initial assessments and preliminary diagnoses for psychiatric patients.

Coordinated with psychiatrists and secured insurance authorizations for treatment.

Level II Counselor/UR/Case Management Nurse

New Dawn Recovery Centers – Orangevale and Citrus Heights, CA

August 2000 – October 2003

Led group therapy for clients with chemical dependencies.

Conducted assessments and evaluations to determine levels of care and facilitated insurance authorization for treatment.

Healthcare Finder

HealthNet Federal Services – Aerojet Base, Rancho Cordova, CA

January 2000 – October 2003

Telephonic assessment of military personnel, retirees, and their families to assist in accessing appropriate care.

Created authorizations for treatment and referrals as necessary.

IBO Home Health Care Educator/Case Management Nurse

California, Tennessee, and Georgia

February 2000 – March 2003

Educated elderly patients and caregivers on disease processes and minor treatments.

Assisted with arranging community resources, transportation, and follow-up care.

Critical Care Emergency/Trauma Nurse/Dialysis Nurse

Various Hospitals – Northern and Southern California

September 1978 – June 2023

Provided care for minor and critical trauma patients in emergency settings.

Worked in a variety of nursing units, including dialysis, critical care, and emergency departments.

References

Note: Due to my long-term independent remote work since 2015, professional references are personal but from respected individuals.

Melinda Robins – Professional Social Worker

Email: *************@*******.*** Mobile: 912-***-****

Freddy Williams – Retired Police Officer/Retired Military

Email: *.***********@*****.*** Mobile: 770-***-****

Janice Richardson Love – Retired School Teacher

Email: ********@*****.*** Cell: 912-***-****

Ashley Richardson-Sequiera – Masters in Cybersecurity, Google Employee

Email: ******.*.***********@**********.***

Contact this candidate